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Re: [RedRum] Gossamer HelpDesk

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Re: [RedRum] Gossamer HelpDesk In reply to
I hope it is ok to post this here :)

I have been working for the last 4 months on a helpdesk script. I was a bit fed up of using wonderdesk and it seems to lack so many core features.

Anyway, some features include:

- tickets via web/email
- mysql obviously
- unlimited user fields, ticket fields with custom regex, parsed default values etc. (ie like gossamer SQL fields)
- attachments
- very powerful tech interface, pms, to do lists, email notification manager.

etc...

v0.9.9 has been thoroughly bug tested and v1.0.0 will be out by the end of the week i hope maybe early next week. I am finishing of the stats package for the admin.

The only drawback for you people here is that it is in PHP, which personally i prefere but lets not get into a perl/php argument :)

Anyway, the front site lists it as please wait because the last few things are been set up, e.g. the demo is still using 0.9.9 and there are couple of 404s around but you can have a look here

http://www.deskpro.com/index2.php
and the forums at
http://www.deskpro.com/forums/
and the demo (the email interface ie you send an email and it makes a ticket is not avaliable because I am refining today the template for reply to make it a bit more intuitive after user feedback)
http://www.deskpro.com/demo1
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Subject Author Views Date
Thread Gossamer HelpDesk DogTags 13327 Apr 29, 2001, 10:16 PM
Thread Re: Gossamer HelpDesk
Stealth 13073 Apr 30, 2001, 7:25 AM
Post Re: Gossamer HelpDesk
DogTags 12899 Apr 30, 2001, 7:45 AM
Thread Re: Gossamer HelpDesk
Alex 13051 Apr 30, 2001, 11:12 AM
Post Re: Gossamer HelpDesk
DogTags 12890 Apr 30, 2001, 12:44 PM
Thread Re: [Alex] Gossamer HelpDesk
DogTags 12791 Nov 2, 2001, 6:47 AM
Thread Re: [DogTags] Gossamer HelpDesk
Wil 12778 Nov 2, 2001, 7:22 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12825 Nov 2, 2001, 7:27 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12834 Nov 2, 2001, 7:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12798 Nov 2, 2001, 7:43 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12808 Nov 2, 2001, 8:15 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12820 Nov 2, 2001, 8:28 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 12702 Nov 5, 2001, 6:37 PM
Post Re: [padders] Gossamer HelpDesk
Stealth 12635 Nov 5, 2001, 6:45 PM
Thread Re: [padders] Gossamer HelpDesk
Katana Man 12565 Jan 11, 2002, 2:03 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12541 Jan 11, 2002, 2:12 PM
Thread Re: [RedRum] Gossamer HelpDesk
Katana Man 12588 Jan 11, 2002, 2:23 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12549 Jan 11, 2002, 2:36 PM
Post Re: [RedRum] Gossamer HelpDesk
padders 12394 Jan 11, 2002, 7:05 PM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12462 Jan 12, 2002, 5:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12438 Jan 12, 2002, 7:13 AM
Post Re: [RedRum] Gossamer HelpDesk
Eraser 12404 Jan 12, 2002, 12:55 PM
Thread Re: [Wil] Gossamer HelpDesk
Michael_Bray 10525 Jan 12, 2002, 3:45 PM
Post Re: [Michael_Bray] Gossamer HelpDesk
Jagerman 10429 Jan 12, 2002, 4:45 PM
Thread Re: Gossamer HelpDesk
Katana Man 10381 Jan 13, 2002, 11:25 AM
Post Post deleted by RedRum
Paul 10396 Jan 13, 2002, 11:33 AM
Thread Re: [Katana Man] Gossamer HelpDesk
Eraser 10338 Jan 13, 2002, 12:52 PM
Thread Re: [Eraser] Gossamer HelpDesk
padders 10324 Jan 14, 2002, 7:03 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 10328 Jan 14, 2002, 7:12 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 10438 Jan 14, 2002, 7:15 AM
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Paul 10390 Jan 14, 2002, 7:18 AM
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padders 10377 Jan 14, 2002, 7:22 AM
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Paul 10306 Jan 14, 2002, 7:25 AM
Post Re: [RedRum] Gossamer HelpDesk
padders 10263 Jan 14, 2002, 7:33 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 10371 Jan 14, 2002, 7:24 AM
Thread Re: [Wil] Gossamer HelpDesk
Wil 10359 Jan 14, 2002, 7:34 AM
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padders 10321 Jan 14, 2002, 7:39 AM
Thread Re: [padders] Gossamer HelpDesk
Wil 10311 Jan 14, 2002, 7:41 AM
Post Re: [Wil] Gossamer HelpDesk
padders 10260 Jan 14, 2002, 7:45 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 10270 Jan 14, 2002, 7:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 10377 Jan 14, 2002, 7:50 AM
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Paul 10287 Jan 14, 2002, 7:52 AM
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Wil 10285 Jan 14, 2002, 7:56 AM
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QooQ 10306 Jan 14, 2002, 8:07 AM
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Wil 10258 Jan 14, 2002, 8:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 10368 Jan 14, 2002, 8:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9375 Jan 14, 2002, 9:24 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 9440 Jan 14, 2002, 10:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9305 Jan 14, 2002, 12:15 PM
Post Re: [Wil] Gossamer HelpDesk
Bmxer 9261 Jan 14, 2002, 2:52 PM
Thread Re: [japh] Gossamer HelpDesk
Warp 9264 Jan 19, 2002, 4:27 AM
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Paul 9104 Jan 19, 2002, 5:31 AM
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Wil 9158 Jan 19, 2002, 9:49 AM
Thread Re: [Warp] Gossamer HelpDesk
Jack 9181 Jan 20, 2002, 4:33 PM
Thread Re: [JackOng] Gossamer HelpDesk
MarcPSummers 9022 Mar 11, 2002, 2:44 PM
Post Re: [MarcPSummers] Gossamer HelpDesk
Paul 8882 Mar 12, 2002, 1:29 AM
Thread Re: [Wil] Gossamer HelpDesk
Stealth 9380 Jan 14, 2002, 10:38 AM
Thread Re: [Heckler] Gossamer HelpDesk
padders 9406 Jan 14, 2002, 11:27 AM
Thread Re: [padders] Gossamer HelpDesk
Stealth 9250 Jan 14, 2002, 11:39 AM
Post Re: [Heckler] Gossamer HelpDesk
padders 9187 Jan 14, 2002, 11:48 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9418 Jan 14, 2002, 11:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Jagerman 9298 Jan 14, 2002, 11:16 AM
Thread Re: [jagerman] Gossamer HelpDesk
Paul 9351 Jan 14, 2002, 11:17 AM
Post Re: [RedRum] Gossamer HelpDesk
Wil 9265 Jan 17, 2002, 11:59 AM
Thread Re: [Katana Man] Gossamer HelpDesk
BeaverheadRiver 12527 Jan 12, 2002, 1:38 PM
Post Re: [vanderen] Gossamer HelpDesk
Paul 10412 Jan 12, 2002, 2:01 PM
Thread Re: [RedRum] Gossamer HelpDesk
Bmxer 12582 Jan 11, 2002, 7:36 PM
Post Re: [Bmxer] Gossamer HelpDesk
Paul 12385 Jan 12, 2002, 3:38 AM