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Re: [Alex] Gossamer HelpDesk

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Re: [Alex] Gossamer HelpDesk In reply to
Hi All

I'm reviving my request for a Gossamer Help Desk system.

All the same reasons apply that I mentioned above.

I think that there is a SERIOUS need on the web for a really good, comprehensive, and scalable help desk system for all levels of business or other entities like non-profit guys, clubs, etc.

In fact, a comprehensive Help Desk system would act as the central contact point between customers and businesses by having searchable knowledge bases, an faq, lots of permissions features, mulitple ways for customers to create and respond to help tickets (could create a ticket either right on the site or by sending an initial email to support@). The number of features could be pretty amazing.

This would definitely be a candidate for a plugin, as mentioned by Chewbaca, and I am aware of a whole load of systems already out there, but not one of them offers all that a super system should have.

Next, a nice Shopping Cart system that can handle a million hits a day and thousands of transactions is in order. This should have very deep pricing, shipping, membership options and consider geography, total value, and lots-o-other factors in all cart functions.

Okay, thar's another of my two cents...

Ciao! Cool

DogTags



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Subject Author Views Date
Thread Gossamer HelpDesk DogTags 13328 Apr 29, 2001, 10:16 PM
Thread Re: Gossamer HelpDesk
Stealth 13074 Apr 30, 2001, 7:25 AM
Post Re: Gossamer HelpDesk
DogTags 12901 Apr 30, 2001, 7:45 AM
Thread Re: Gossamer HelpDesk
Alex 13052 Apr 30, 2001, 11:12 AM
Post Re: Gossamer HelpDesk
DogTags 12891 Apr 30, 2001, 12:44 PM
Thread Re: [Alex] Gossamer HelpDesk
DogTags 12793 Nov 2, 2001, 6:47 AM
Thread Re: [DogTags] Gossamer HelpDesk
Wil 12779 Nov 2, 2001, 7:22 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12826 Nov 2, 2001, 7:27 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12836 Nov 2, 2001, 7:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12799 Nov 2, 2001, 7:43 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12809 Nov 2, 2001, 8:15 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12821 Nov 2, 2001, 8:28 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 12703 Nov 5, 2001, 6:37 PM
Post Re: [padders] Gossamer HelpDesk
Stealth 12636 Nov 5, 2001, 6:45 PM
Thread Re: [padders] Gossamer HelpDesk
Katana Man 12566 Jan 11, 2002, 2:03 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12542 Jan 11, 2002, 2:12 PM
Thread Re: [RedRum] Gossamer HelpDesk
Katana Man 12589 Jan 11, 2002, 2:23 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12551 Jan 11, 2002, 2:36 PM
Post Re: [RedRum] Gossamer HelpDesk
padders 12396 Jan 11, 2002, 7:05 PM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12463 Jan 12, 2002, 5:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12439 Jan 12, 2002, 7:13 AM
Post Re: [RedRum] Gossamer HelpDesk
Eraser 12405 Jan 12, 2002, 12:55 PM
Thread Re: [Wil] Gossamer HelpDesk
Michael_Bray 10531 Jan 12, 2002, 3:45 PM
Post Re: [Michael_Bray] Gossamer HelpDesk
Jagerman 10435 Jan 12, 2002, 4:45 PM
Thread Re: Gossamer HelpDesk
Katana Man 10387 Jan 13, 2002, 11:25 AM
Post Post deleted by RedRum
Paul 10402 Jan 13, 2002, 11:33 AM
Thread Re: [Katana Man] Gossamer HelpDesk
Eraser 10344 Jan 13, 2002, 12:52 PM
Thread Re: [Eraser] Gossamer HelpDesk
padders 10331 Jan 14, 2002, 7:03 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 10334 Jan 14, 2002, 7:12 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 10444 Jan 14, 2002, 7:15 AM
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Paul 10396 Jan 14, 2002, 7:18 AM
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padders 10383 Jan 14, 2002, 7:22 AM
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Paul 10313 Jan 14, 2002, 7:25 AM
Post Re: [RedRum] Gossamer HelpDesk
padders 10270 Jan 14, 2002, 7:33 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 10377 Jan 14, 2002, 7:24 AM
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Wil 10365 Jan 14, 2002, 7:34 AM
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padders 10327 Jan 14, 2002, 7:39 AM
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Wil 10317 Jan 14, 2002, 7:41 AM
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padders 10266 Jan 14, 2002, 7:45 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 10276 Jan 14, 2002, 7:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 10383 Jan 14, 2002, 7:50 AM
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Paul 10293 Jan 14, 2002, 7:52 AM
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Wil 10291 Jan 14, 2002, 7:56 AM
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QooQ 10312 Jan 14, 2002, 8:07 AM
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Wil 10264 Jan 14, 2002, 8:38 AM
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Paul 10375 Jan 14, 2002, 8:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9375 Jan 14, 2002, 9:24 AM
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Paul 9440 Jan 14, 2002, 10:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9305 Jan 14, 2002, 12:15 PM
Post Re: [Wil] Gossamer HelpDesk
Bmxer 9261 Jan 14, 2002, 2:52 PM
Thread Re: [japh] Gossamer HelpDesk
Warp 9264 Jan 19, 2002, 4:27 AM
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Paul 9104 Jan 19, 2002, 5:31 AM
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Wil 9158 Jan 19, 2002, 9:49 AM
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Jack 9181 Jan 20, 2002, 4:33 PM
Thread Re: [JackOng] Gossamer HelpDesk
MarcPSummers 9022 Mar 11, 2002, 2:44 PM
Post Re: [MarcPSummers] Gossamer HelpDesk
Paul 8882 Mar 12, 2002, 1:29 AM
Thread Re: [Wil] Gossamer HelpDesk
Stealth 9380 Jan 14, 2002, 10:38 AM
Thread Re: [Heckler] Gossamer HelpDesk
padders 9406 Jan 14, 2002, 11:27 AM
Thread Re: [padders] Gossamer HelpDesk
Stealth 9250 Jan 14, 2002, 11:39 AM
Post Re: [Heckler] Gossamer HelpDesk
padders 9187 Jan 14, 2002, 11:48 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9418 Jan 14, 2002, 11:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Jagerman 9298 Jan 14, 2002, 11:16 AM
Thread Re: [jagerman] Gossamer HelpDesk
Paul 9351 Jan 14, 2002, 11:17 AM
Post Re: [RedRum] Gossamer HelpDesk
Wil 9265 Jan 17, 2002, 11:59 AM
Thread Re: [Katana Man] Gossamer HelpDesk
BeaverheadRiver 12528 Jan 12, 2002, 1:38 PM
Post Re: [vanderen] Gossamer HelpDesk
Paul 10418 Jan 12, 2002, 2:01 PM
Thread Re: [RedRum] Gossamer HelpDesk
Bmxer 12583 Jan 11, 2002, 7:36 PM
Post Re: [Bmxer] Gossamer HelpDesk
Paul 12388 Jan 12, 2002, 3:38 AM