Gossamer Forum: Products: Gossamer Mail: Discussion: Incoming mail = "too big" notification

Aug 17, 2004, 7:02 AM

jgrover

Novice (5 posts)

Aug 17, 2004, 7:02 AM

Post #1 of 10

Shortcut

Incoming mail = "too big" notification

I am a new user to Gossamer Mail, having inherited it from a company we purchased.

The user mailbox size on both our mailbox server and the Gossamer mailboxes is set to 10MB. The issue I'm having is users trying to download messages that are over 1-2MB. They receive the following message:

1 message was not downloaded.
Reason:
1 message was too big.

I cannot find any settings regarding how large an incoming message can be. I have played with the settings for outgoing message and attachment size however making those changes does not allow me to download the message to the user's mailbox. I also went into the "Manage POP Account" option and tried to manually download the message from there, but without success (or an error).

Where is this setting located? Ideally I'd like to disable it and allow customers to download whatever they want provided it does not place them over their 10MB limit. The user I'm currently working with has only 200kb of their 10MB limit in their Gossamer mailbox.

Thanks in advance.

Joe

Aug 17, 2004, 10:55 AM

brewt

Staff (4101 posts)

Aug 17, 2004, 10:55 AM

Post #2 of 10

Shortcut

Re: [jgrover] Incoming mail = "too big" notification In reply to

Setup => User Options => User Limits => Max Email Size

Adrian

Aug 17, 2004, 12:33 PM

jgrover

Novice (5 posts)

Aug 17, 2004, 12:33 PM

Post #3 of 10

Shortcut

Re: [brewt] Incoming mail = "too big" notification In reply to

In my 2.2.3 I don't have a value for Max Email Size. I have:

Max Emails per Day
Max Addressees
Max Spam
Max Folders
Max Emails
Upload Total Max Size
Upload Max Size
Uploads Max
Max Signatures
Max Filters
Max Addresses
Max Search
Allow POP No Delete

Aug 17, 2004, 6:59 PM

brewt

Staff (4101 posts)

Aug 17, 2004, 6:59 PM

Post #4 of 10

Shortcut

Re: [jgrover] Incoming mail = "too big" notification In reply to

Argh, it's a bug in the admin template. Here's a fix to the template that will make the option show up:

Code:
--- gmail/data/admin/templates/setup_user_limits.html	2003/12/12 03:27:18	1.17 
+++ gmail/data/admin/templates/setup_user_limits.html	2004/08/18 01:56:48	1.18 
@@ -72,7 +72,6 @@ 
       <td width="25%"><font face="Tahoma,Arial,Helvetica" size="2"><b>Max Folders</b></font></td> 
       <td width="75%"><font face="Tahoma,Arial,Helvetica" size="2"><input type="text" name="folders_max" value="<%folders_max%>" size="20"></font></td> 
     </tr> 
-<%if account_mode ne 'individual_pop'%> 
     <tr> 
       <td width="100%" colspan="2"><font face="Tahoma,Arial,Helvetica" size="2"> 
         This is the maximum size an email message can be. If the email is bigger than this it is bounced.</font></td> 
@@ -86,7 +85,6 @@ 

       </font></td> 
     </tr> 
-<%endif%> 
     <tr> 
       <td width="100%" colspan="2"><font face="Tahoma,Arial,Helvetica" size="2"> 
         This is the maximum number of messages a user can have. Any messages that arrive for a user with this many messages

Adrian

Aug 20, 2004, 5:10 AM

jgrover

Novice (5 posts)

Aug 20, 2004, 5:10 AM

Post #5 of 10

Shortcut

Re: [brewt] Incoming mail = "too big" notification In reply to

Great. Sorry to be a pain, but I'm not sure where to enter this fix. We just received this server with everything setup by the former mail admin and he isn't reachable.

I see the relevant text in setup_user_limits.html (minus the @@ statements). As a stab I put those statements in but they didn't make a difference. Again I apologize for having no clue as to where to start but this is an entirely different animal that I'm used to dealing with.

Aug 20, 2004, 7:37 AM

HyperTherm

Enthusiast (928 posts)

Aug 20, 2004, 7:37 AM

Post #6 of 10

Shortcut

Re: [jgrover] Incoming mail = "too big" notification In reply to

If you are on *Nix system, login to shell and then

man patch

This would give you all the necessary details of how to apply patch to a file.
Create a backup of original file before applying the patch.

Lenghty way around is vi filemane
Then do the necessary changes

-- means that the said line would have to be removed from existing file
++ means that the said line has to be added to existing file.

HyTC

Aug 20, 2004, 7:54 AM

jgrover

Novice (5 posts)

Aug 20, 2004, 7:54 AM

Post #7 of 10

Shortcut

Re: [HyperTherm] Incoming mail = "too big" notification In reply to

The box we obtained from the company we purchased has this application running on a Windows 2000 box.

Aug 20, 2004, 8:08 AM

Chaz

Enthusiast (819 posts)

Aug 20, 2004, 8:08 AM

Post #8 of 10

Shortcut

Re: [jgrover] Incoming mail = "too big" notification In reply to

Attached is a copy of the patched template.

~Charlie

Aug 20, 2004, 8:52 AM

jgrover

Novice (5 posts)

Aug 20, 2004, 8:52 AM

Post #9 of 10

Shortcut

Re: [Chaz] Incoming mail = "too big" notification In reply to

Shows up fine now. Thanks!

Joe

Sep 1, 2004, 1:34 PM

Alex

Administrator (9387 posts)

Sep 1, 2004, 1:34 PM

Post #10 of 10

Shortcut

Re: [jgrover] Incoming mail = "too big" notification In reply to

Quote:

I see the relevant text in setup_user_limits.html (minus the @@ statements). As a stab I put those statements in but they didn't make a difference. Again I apologize for having no clue as to where to start but this is an entirely different animal that I'm used to dealing with.

Just for future reference, the line starting with +++:

+++ gmail/data/admin/templates/setup_user_limits.html

shows you the file to edit. Then you look at:

@@ -72,7 +72,6 @@

which says to look at line 72. Then you remove any line with a leading minus, and add any line with a leading +.

So basically the fix was to remove the two lines with a leading - at around line 72 and 86.

Hope this helps,

Alex
--
Gossamer Threads Inc.

Incoming mail = "too big" notification

Attached Files: