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When to create a Support Ticket?

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When to create a Support Ticket?
I wrote a moment ago about my concerns to the Luna CSS files. I was starting to re-build when I noticed in Dynamic mode none of the detailed pages were showing up in the categories.

So glad I did not rebuild. But now what?

Is this a good time to create a support ticket or hope for a resolve in this forum?
Dynamic:
http://freezone.ssan.com/cgi-bin/page.cgi?g=Crafts__Hobbies__Projects%2FEaster_Fun%2Findex.html;d=1
Static:
http://freezone.ssan.com/Crafts__Hobbies__Projects/index.html
As you can tell the categories are still messed up, with a rebuild it would fix that problem but them none of the detailed pages would show up.
What a mess.


Sandra Roussel
Chonsa Group Design - Fresh Start Housing
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Re: [SandraR] When to create a Support Ticket? In reply to
Do you have required payments enabled? If you do, take a look at this: http://www.gossamer-threads.com/...orum.cgi?post=289120

Adrian
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Re: [brewt] When to create a Support Ticket? In reply to
Thanks Adrian,

I turned off the required payments and its all better. I will wait for the fixes instead of lodging a ticket - I hope they fix the CSS also.


Again thanks so much


Sandra Roussel
Chonsa Group Design - Fresh Start Housing