Hi All

I'm reviving my request for a Gossamer Help Desk system.

All the same reasons apply that I mentioned above.

I think that there is a SERIOUS need on the web for a really good, comprehensive, and scalable help desk system for all levels of business or other entities like non-profit guys, clubs, etc.

In fact, a comprehensive Help Desk system would act as the central contact point between customers and businesses by having searchable knowledge bases, an faq, lots of permissions features, mulitple ways for customers to create and respond to help tickets (could create a ticket either right on the site or by sending an initial email to support@). The number of features could be pretty amazing.

This would definitely be a candidate for a plugin, as mentioned by Chewbaca, and I am aware of a whole load of systems already out there, but not one of them offers all that a super system should have.

Next, a nice Shopping Cart system that can handle a million hits a day and thousands of transactions is in order. This should have very deep pricing, shipping, membership options and consider geography, total value, and lots-o-other factors in all cart functions.

Okay, thar's another of my two cents...

Ciao!

DogTags



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