Please try to understand the issue. The "Custom Template" date issue also would never have been duplicated I am sure. Hope you get the point.

Four weeks of server access including su was enough to do all the testing of all components. If first free installation support includes testing of all features and is not just limited to getting the mails in and out of the system....

There would be some checking after Accessing the server. What's that checking that needs to be done. If that can be spelt out then i am sure i can send an output of all those tests/ checks

Anup