Yeah I feel the same. Most of them (that I've encountered) tend to be part time and fairly young, therefore lacking in experience and knowledge. I tend to find that the older the staff member, the more helpful they are.

In the UK shops close at about 5pm on Sundays and the chance of ordering something and having it delivered are pretty much zero unless it is in stock.

AAF said to find better shops, I totally disagree with that. I'd prefer to wait a few weeks and have my item made to order than get it a couple of days later, but receive something that had been sitting in the shop for a few months.

The idea that the shop is bad because you have to wait is bull.