Aesthetically toast.com is fine. But don't you think that the usable screen area is just cramped up a bit too much and in some cases would need a user yo visit an opthalmologist after extended use
Their tutorial section indeed is good. In fact GT should consider adding a Flash Tour of Webmail account so that the admin just puts that up on a relevant position on a page. Just try the Tour of http://apexmail.com something like this with GM would indeed be freshening.....or refreshing perhaps.