Gossamer Forum: Products: Gossamer Links: Development, Plugins and Globals: Re: [RedRum] Help Desk Integration [Food for thought]: Edit Log

Gossamer Threads

Home : Products : Gossamer Links : Development, Plugins and Globals :

Products: Gossamer Links: Development, Plugins and Globals: Re: [RedRum] Help Desk Integration [Food for thought]: Edit Log

Here is the list of edits for this post

Jan 7, 2002, 11:41 AM

Paul

Veteran (19537 posts)

Jan 7, 2002, 11:41 AM

Re: [RedRum] Help Desk Integration [Food for thought]

Just a quick update....

I've just got email tickets working...you can send an email to helpdesk@wiredon.net ...to create a new ticket.

It isn't setup as a cronjob so you have to manually process the email tickets at the moment so to do that you you'd need to go to:

http://perlmad.com/demo/fetch.cgi

A couple of things need changing such as in the automated reply it will say [HD:new] - new will be substituted with a new id etc

Last edited by:

RedRum: Jan 7, 2002, 11:43 AM

Edit Log:

Post edited by Paul Post edited by Paul (Veteran) on Jan 7, 2002, 11:42 AM
Post edited by Paul Post edited by Paul (Veteran) on Jan 7, 2002, 11:43 AM

Gossamer Threads is a Vancouver-based company with over 28 years experience in web technology. From development to hosting, we partner with leading organizations around the globe and help to build their web presences, strategies and infrastructures.

Let’s talk: 1-877-715-7676