I REALLY need help! I hope someone will be able to take a look at my admin area and see if you can identify my problem. Here's what happened.
We have an installation of links 2.0 that we've been running on this site (justfriends.com/links) for about 2 years. No problems ever. Last week, the owner tried to change some category names, and suddenly the ENTIRE links database was gone. I think there were about 10 links out of over 1000 that survived.
I went looking for the cause and discovered that we'd filled the disk allotment for his account, but upgraded and got more disk space, then installed a backup (which only contained 535 links as it was older) and it all seemed fine. I never did discover the actual cause, unless it was related to maxing out the disk.
Next, the owner tried to go in and start adding back sites that had been lost. That is ALL he did. When he tried to build, everything was gone again, including all the subcategories. Once again I discovered a disk full error when I made attempts to fix this new problem. I've talked to the techs and they assure me it won't happen again (it'd BETTER NOT!) but still I don't know how this could cause us to lose all the subcategory info.
Anyway, where I'm at now is I have a backup from July 8 which is pretty good. But I need to somehow recreate all the subcategories -- hopefully from backup, but I'm not sure how. So far everything I've tried has come up short. When I "Build All" it goes through the motions, but doesn't create any links.
I'm totally lost. Hopefully someone will help me walk through this. This is a major thing on my client's site,and he's getting really frustrated. It's been fine for so long.
Thanks in advance.
Marci :)
We have an installation of links 2.0 that we've been running on this site (justfriends.com/links) for about 2 years. No problems ever. Last week, the owner tried to change some category names, and suddenly the ENTIRE links database was gone. I think there were about 10 links out of over 1000 that survived.
I went looking for the cause and discovered that we'd filled the disk allotment for his account, but upgraded and got more disk space, then installed a backup (which only contained 535 links as it was older) and it all seemed fine. I never did discover the actual cause, unless it was related to maxing out the disk.
Next, the owner tried to go in and start adding back sites that had been lost. That is ALL he did. When he tried to build, everything was gone again, including all the subcategories. Once again I discovered a disk full error when I made attempts to fix this new problem. I've talked to the techs and they assure me it won't happen again (it'd BETTER NOT!) but still I don't know how this could cause us to lose all the subcategory info.
Anyway, where I'm at now is I have a backup from July 8 which is pretty good. But I need to somehow recreate all the subcategories -- hopefully from backup, but I'm not sure how. So far everything I've tried has come up short. When I "Build All" it goes through the motions, but doesn't create any links.
I'm totally lost. Hopefully someone will help me walk through this. This is a major thing on my client's site,and he's getting really frustrated. It's been fine for so long.
Thanks in advance.
Marci :)