We're having problems where people are complaining about not receiving mail, and sure enough they aren't...
The reason is that their quota is full/exceeded - all from what they have in their trash.
When the quota is full messages simply bounce. As far as I can see, the user isn't warned that they are at or beyond quota.
Issues:
1. Not being warned causes the user to wonder why he/she isn't receiving mail
2. Bounced messages don't appear to tell the sender that the reason for the bounce is "mailbox full" (I haven't checked to see if this is a template issue).
3. The Purge Messages feature does NOT appear to be working. I can conduct a search on messages from date XYZ that are in the Trash folder and initiate a purge. The purge progress window appears but does nothing. The messages do not end up getting purged.
These are large issues on our site. We already have 50,000+ messages sitting in trash gathering space... We are unable to purge them and our users do not know that they are jeopardizing their ability to receive mail.
Help!
The reason is that their quota is full/exceeded - all from what they have in their trash.
When the quota is full messages simply bounce. As far as I can see, the user isn't warned that they are at or beyond quota.
Issues:
1. Not being warned causes the user to wonder why he/she isn't receiving mail
2. Bounced messages don't appear to tell the sender that the reason for the bounce is "mailbox full" (I haven't checked to see if this is a template issue).
3. The Purge Messages feature does NOT appear to be working. I can conduct a search on messages from date XYZ that are in the Trash folder and initiate a purge. The purge progress window appears but does nothing. The messages do not end up getting purged.
These are large issues on our site. We already have 50,000+ messages sitting in trash gathering space... We are unable to purge them and our users do not know that they are jeopardizing their ability to receive mail.
Help!