Gossamer Forum: General: Internet Technologies: Can't access my website... bad routers somewhere??

Jun 30, 2005, 11:15 PM

fuzzy logic

Enthusiast (854 posts)

Jun 30, 2005, 11:15 PM

Post #1 of 4

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Can't access my website... bad routers somewhere??

I haven't been able to access my website or email for about a week. A trace route on my domain brings up the following:

Code:
10.95.240.1 (10.95.240.1)  9.527 ms  7.371 ms  8.568 ms 
24.197.3.42 (24.197.3.42)  7.829 ms  8.746 ms  10.426 ms 
12.118.209.249 (12.118.209.249)  16.192 ms  17.64 ms  16.84 ms 
gbr5-p56.wswdc.ip.att.net (12.123.194.226)  100.616 ms  114.356 ms  97.349 ms 
tbr1-p013301.wswdc.ip.att.net (12.122.11.169)  110.762 ms  103.32 ms  128.948 ms 
tbr1-cl4.sl9mo.ip.att.net (12.122.10.30)  107.125 ms  105.516 ms  100.504 ms 
tbr1-cl2.sffca.ip.att.net (12.122.10.42)  103.833 ms  102.629 ms  103.253 ms 
tbr1-cl1.st6wa.ip.att.net (12.122.12.114)  105.545 ms  106.508 ms  105.377 ms 
gar1-p360.stwwa.ip.att.net (12.123.203.169)  106.917 ms  105.906 ms  108.86 ms 
* * * 
OC48-POS6-0.van-dis-a.peer1.net (216.187.88.213)  109.437 ms  111.065 ms  110.7 ms 
216.187.88.74 (216.187.88.74)  106.014 ms  106.076 ms  104.622 ms 
* * * 
[snip] 
* * *

The first few hops are okay, then the path hits att.net in DC where it's really laggy, all the way through the last router that responds in Vancouver.

I'm unable to get a successful ping either. I do get a response with nslookup, however, though I don't know if it means anything:

Code:
Server:  dhcp-347-55.rdfr.va.charter.net 
Address:  192.168.10.1 

Non-authoritative answer: 
Name:    www.perlmad.net 
Address:  64.69.64.48

I live in Radford, Virginia, btw. If anyone could try a traceroute/ping from other locations I'd really appreciate it.

Philip
------------------
Limecat is not pleased.

Last edited by:

fuzzy logic: Jun 30, 2005, 11:23 PM

Jun 30, 2005, 11:45 PM

dan

Enthusiast (760 posts)

Jun 30, 2005, 11:45 PM

Post #2 of 4

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Re: [fuzzy logic] Can't access my website... bad routers somewhere?? In reply to

For what it's worth:

1 [ 24.82.240.1] 24.82.240.1 18 ms
2 [ 64.59.158.163] rd1wh-ge4-1-2.vc.shawcable.net 47 ms
3 [ 66.163.69.34] rc1wh-pos15-0.vc.shawcable.net 17 ms
4 [ 206.223.127.1] PIX-dis-1-gw.peer1.net 18 ms
5 [ 216.187.88.74] 216.187.88.74 18 ms
6. *
7. *

Same result, fewer hops.

----
Cheers,

Dan
Founder and CEO

LionsGate Creative
GoodPassRobot
Magelln

Jul 1, 2005, 12:43 AM

brewt

Staff (4101 posts)

Jul 1, 2005, 12:43 AM

Post #3 of 4

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Re: [fuzzy logic] Can't access my website... bad routers somewhere?? In reply to

64.69.64.48 was a Gossamer Host IP. Were you hosting with us? We've been moving to a new datacenter the past 2 weeks. You should have gotten an e-mail about it. n/m, from what I can tell, you're getting hosting through one of our clients and unfortunately, they didn't let you know about that change. The new IP for that machine is 209.139.239.48 - update your dns accordingly, and it should work again.

Adrian

Jul 1, 2005, 1:04 AM

fuzzy logic

Enthusiast (854 posts)

Jul 1, 2005, 1:04 AM

Post #4 of 4

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Re: [brewt] Can't access my website... bad routers somewhere?? In reply to

ahh, thanks, I'll try that. I wasn't sure if I should have opened a support ticket or what not since I'm not hosted directly through you. (Though I would have certainly emailed Carsten about it had I had the option to...)

[edit]
Yep, that fixed it. Thanks again!

Philip
------------------
Limecat is not pleased.

Last edited by:

fuzzy logic: Jul 1, 2005, 1:08 AM