"Got solution" marking system for threads
GT staff,
Important suggestion follows...
When do you have a technical support forum, like GT forum,
- users want to know which subject had a solution finally
- tech support persons on the forum, wants to know, which thread author got answer to his original question, and which not. If we could see, which threads got NO solution yet, could be clearly possible to see, which thread got solution and which not, so still needs help.
Suggestion :
1) Got solution marking system: Threads which "Got solution", and has "accepted answers" should be highlighted in the thread list.
2) The post which was selected as "accepted answer" should be highlighted.
3) Reward system: The author who opened the thread, selects those posters (maximum 3 posters?) whose help was extremely useful in the thread. The author can reward the selected helpers with maximum 10 points.
4) The site admin might be optionally notified in email about the succesful thread solution, so the site admin could close the thread if he wishes. Auto-close option (similarly to validate in LSQL) may be available which would close the successful thread after X hours.
The "Got solution marking system" would make easier for helpers to see, which thread is finished and which is open for help. Also this system would motivate users, not to post into a thread which already has accepted answer.
This will solution would fulfill the user self support system, and probably resulting less direct GT support requests...
The "Reward system" would motivate developers to actively help the user community, to get reward points, thus prestige.
This solution should fresh up the forum, activate the sleeping developers, and activate disappointed users who didn't get answer.
There is a successful live example for the "accepted answers" solution:
http://www.experts-exchange.com/...Perl/Q_21300572.html
I think GT should seriously consider implementing this feature into the GT Forum app, because this is not difficult to add, but bring a lot energy and freshness to the forum. Not to mention, I believe, this would increase GT Forum sellings...
Best regards,
Webmaster33
Paid Support from Webmaster33. Expert in Perl programming & Gossamer Threads applications. (click here for prices)
Webmaster33's products (upd.2004.09.26) | Private message | Contact me | Was my post helpful? Donate my help...
Important suggestion follows...
When do you have a technical support forum, like GT forum,
- users want to know which subject had a solution finally
- tech support persons on the forum, wants to know, which thread author got answer to his original question, and which not. If we could see, which threads got NO solution yet, could be clearly possible to see, which thread got solution and which not, so still needs help.
Suggestion :
1) Got solution marking system: Threads which "Got solution", and has "accepted answers" should be highlighted in the thread list.
2) The post which was selected as "accepted answer" should be highlighted.
3) Reward system: The author who opened the thread, selects those posters (maximum 3 posters?) whose help was extremely useful in the thread. The author can reward the selected helpers with maximum 10 points.
4) The site admin might be optionally notified in email about the succesful thread solution, so the site admin could close the thread if he wishes. Auto-close option (similarly to validate in LSQL) may be available which would close the successful thread after X hours.
The "Got solution marking system" would make easier for helpers to see, which thread is finished and which is open for help. Also this system would motivate users, not to post into a thread which already has accepted answer.
This will solution would fulfill the user self support system, and probably resulting less direct GT support requests...
The "Reward system" would motivate developers to actively help the user community, to get reward points, thus prestige.
This solution should fresh up the forum, activate the sleeping developers, and activate disappointed users who didn't get answer.
There is a successful live example for the "accepted answers" solution:
http://www.experts-exchange.com/...Perl/Q_21300572.html
I think GT should seriously consider implementing this feature into the GT Forum app, because this is not difficult to add, but bring a lot energy and freshness to the forum. Not to mention, I believe, this would increase GT Forum sellings...
Best regards,
Webmaster33
Paid Support from Webmaster33. Expert in Perl programming & Gossamer Threads applications. (click here for prices)
Webmaster33's products (upd.2004.09.26) | Private message | Contact me | Was my post helpful? Donate my help...
"Got solution" marking system for threads