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Re: [fuzzy logic] hard drive RMA concerns

Nov 14, 2003, 12:50 PM
brewt
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Nov 14, 2003, 12:50 PM
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Re: [fuzzy logic] hard drive RMA concerns In reply to
In Reply To:
According to the manufacturers web site, scratches on the drive will void the warranty. The drive I'm sending back has thin scratches along the sides from inserting/removing the drive a few times. you wouldn't even notice the scratches if they hadn't painted the drive black. anyway, to what extent are they talking about? how can they void a warranty based on normal tiny cosmetic scratches caused by installation?
That's nothing to worry about. They're more concerned with scratches or damage to the drive caused by dropping or something like that.

In Reply To:
my other question is what do they do with the drives when they get them? I'm sure they'll run a diagnostic test, but do they chuck 'em, repair 'em or what? how can I ensure data on the drive is completely unrecoverable for the next consumer, assuming the drive is repaired? The disk as it is now only has a few accessible files but in the past had scads of sensitive data (credit cards, etc.).
Not sure what they do, but I believe they might use some for parts. If you're really paranoid about your data being recovered, they say you have to low level format it like 7+ times using various methods before it's complete irrecoverable Smile. I myself would just low level format it once or twice.

Adrian
Subject Author Views Date
Thread hard drive RMA concerns fuzzy logic 5479 Nov 14, 2003, 11:28 AM
Post Re: [fuzzy logic] hard drive RMA concerns 		Alex 5291 Nov 14, 2003, 12:44 PM
Thread Re: [fuzzy logic] hard drive RMA concerns 		brewt 5287 Nov 14, 2003, 12:50 PM
Post Re: [brewt] hard drive RMA concerns 		fuzzy logic 5273 Nov 14, 2003, 2:34 PM