Now you're confusing me :) Are you sharing the space with others? If you on your own dedicated server, what does it matter if the permission are set to 666??
Sounds like you're stuck between a rock and a hard spot. If you wont give GT access to the server, how can they help? If GT can't reproduce a problem on their servers/workstations, they can't really guess at a fix.
~Charlie
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Actually the difficulty is that i cannpot give access to server so even support request form doesn't work.~Charlie