Are you folks at Gossamer Threads by any chance working on a User Manual (for registered/unregistered users of specific Gossamer Threads installations) and a beefed-up Administrator Manual?

The current help file that serves as an Administrator Manual is really pretty inadequate. I'm sure you are well aware of that. Many detailed options etc. are just not explained at all.

I also found it quite problematic that there's no user help file to link in for users of the system. Fortunately, Bruce Dienes, who hosts my web site, had written a small one for a site he was administering. His is at:
http://www.quaker.ca/...olicy/forum-faq.html
It contains a lot of material about who can use the site etc. that isn't generic, but also lots of generic info.

I adapted and slightly expanded his for the site I am administering. It's still far from complete, mind you. Mine is at:
http://www.capflex.com/...rstock/forum-faq.htm

Perhaps, if you really don't have anything at all, you could start from one of these and expand it into something generally useful for all users.
Dan Cooperstock
info@Software4NonProfits.com