Hi

Yes, my understanding is the same as well. What I do not understand is why does it is saying that every user is reserved on the initial welcome screen that is migrating the users to GTMail (from W3T).

Even though the User tables are maintained on W3T, it is my understanding that there are user options specific to GTMail that are maintained on GTMail tables. These tables are modified from this welcome screen, I think. This may be the place where GTMail is thinking that all the users are reserved and not allowed in GTMail (but are allowed from W3T anyway).

This screen worked initially and we have about 10 users in the GTMail that are able to access their email, no problem. But recently this problem showed up and I am trying to figure out the cause (mostly some option change in the Admin panel).

Thanks.

-Srinivas