I definitely hear you brother, and I have voiced the same gripes with them. I'm sure I'm not alone. I could not install Time::HiRes because of it and they would not do it for me. Level 2 Tech support promised me last week that there is a new server product they will be unveiling soon that has received zero public mention (very hush, hush) which will put an end to these woes.

You saw it first here, folks!

Mark Brasche
http://SurfSafely.com/