Well, I aplaud those who replied so kindly to Stokesweb. I don't know if I could have replied so gently because coming here a griping like that is just plain rude!

Get real Stokesweb, it happens. Programming delays are inevitable. GT does not owe you anything.

That goes for you too jerrysu:
I tell ya, kids these days think the the whole world owes them everything.
You should thank God everyday for your health and the fact that you even have a computer.