Hi,

I'm not normally the kinda person for this kinda post - but I'm really fuming from the way these guys treated me. Basically, several months ago - I signed up for a 3 months subscription to boxedart.com. I only did this to get some logos for a job I was doing, and had no intention of keeping the membership. I then thought I cancelled it at PayPal's end - but that wasn't the case, and about 2 weeks ago it went through again for $49.99 (£32 at the moment with the current exchange rate to the $). I complained to them, and explained the situation - but that basically didn't give a cr*p about it. I then esculated my complaint to paypal - and because it wasn't a physical good, they said they couldn't refund me.

Anyway, just so other are aware of this - cos I'm still fuming about it (its not so much about the $$$. but more their service and whole attidue to the people who give them their bread and butter!)

Cheers

Andy (mod)
andy@ultranerds.co.uk

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Cancelling at Paypal's end isn't cancelling with the retailer. That's like cancelling a direct debit with your bank.

Hi,

Yup, I'm aware of that =) The problem wasn't that - it was the fact I didn't actually fully cancel the subscription (by confirming it) at PayPal's end. Thats not their problem, but as a company who relies on people subscribing and recommending their services, you would expect them to have given a bit more lenience in simple mistakes like that.

It actually came out as an eCheque, so I was gonna just transfer all my money from one account to another one, so the eCheque would fail - but then realised I was gonna get charged £30 for the failed transaction :(

Cheers

Andy (mod)
andy@ultranerds.co.uk

---

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Want to give me something back for my help? Please see my Amazon Wish List
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So I don't get why you are telling people to be wary of boxedart?

The point is - they should have refunded me, as they could easily proove I wasn't accessing their services at all (for the last 2 months, and the time the renewal went through).

Anyway, just wanted to fume about it, as I thought their customer service was pretty much non-existant (and when they did reply, they were VERY rude).

Its all done now - but just wanted to share my bad experience with them, to hopefully stop others from suffering the same problems.

Cheers

Andy (mod)
andy@ultranerds.co.uk

---

IMPORTANT: I've now moved to ultranerds.co.uk, and the .com will no longer work!
Want to give me something back for my help? Please see my Amazon Wish List
GLinks ULTRA Package (plugins total "value" $3,325 & rising, for just $350)| GLinks ULTRA Package PRO (plugins total "value" $5,625 & rising, for just $500)
Support Forum | Links SQL Plugins | DMOZ Dumps | UltraNerds | ULTRAGLobals Plugin | Pre-Made Template Sets | FREE GLinks Plugins!
Compare our different Plugin packages *new* Free CSS Templates