Hi,
I don't recall getting a support request from you through our support system:
http://www.gossamer-threads.com/scripts/support/ If you're not happy with using that system, you can email me directly for support at
jack@gossamer-threads.com or like Paul and Klaus and Ivan have said in this forum, you can post your problems on here and everyone would be more than happy to help you through them.
Alternatively, if you wish to use the telephone, our number is posted clearly on the website, (604) 687-5804.
We realise that the instructions are not the most exhaustive, but we have lots of products and not enough people to write documentation for them. We're working on the issue and can only work so many hours a day.
Let me know if there are any problems you ran into with installation that we can help you through, either on the forum or through GT support.
Jack.
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Jack Ong, C.O.O.,
Gossamer Threads, Inc.
9th Floor, 100 West Pender, Vancouver, BC, Canada, V6B 1R8
Email: <jack@gossamer-threads.com>
Tel: (604) 687-5804 Fax: (604) 687-5806