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Two Questions - GM 2.2.4

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Two Questions - GM 2.2.4
Gossamer Mail Version : 2.2.4
dTree : original work by Chaz@Charlie based on which GT implemented later.

Now Two Questions:
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(1) Have a user account which is always showing 1 unread mail in folder (out of 800 odd) and there is no action from user which can get this corrected. consistency.pl run doesnot fix either.

Now this user has the dTree stuff completely disappear from the screen today. We logged in from admin and found the same thing (no dTree stuff). The page source shows it there but it doesn't display in account.

How can the above be corrected, specially the Unread Message issue.

(2) A user wanted a New Account and Then wanted important mails moved from old account to new account as he was discarding the old account.

New Account Created
Admin Moves Folder By Folder to new Account.

All messages move to Inbox. Is this Normal?
Ideally It should have been:

Inbox (old a/c) --> Inbox (new a/c)
Sent (old a/c) --> Sent (new a/c)

Thanks
HyTC
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Mail Me If Contacting Privately Is That Necessary.
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Last edited by:

HyperTherm: Feb 18, 2006, 2:39 AM
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Re: [HyperTherm] Two Questions - GM 2.2.4 In reply to
1) If they have threaded view enabled on the folder, then that may be the reason why it isn't visible. You should also be able to mark it as read, by marking all messages in the folder as read from the folders management page.

Are there any javascript errors occuring related to dtree? That's usually the issue when the folders list does not show up.

2) Yes, the message moving via the admin is only really meant to move single messages around - mainly messages from the admin account (eg. bounced messages) to their individual accounts.

Adrian
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Re: [brewt] Two Questions - GM 2.2.4 In reply to
Sorry for delay in replying back.
dTree issue was fixed by Charlie@Chaz. It happened that the user had a ' in one of the folder's name.

Issue (2) still has no clue. Checking the table gives correct values. However, this one folder (unrelated to above) has issues of having 1 unread message and no action can get it off. consistency.pl, Mark All read, Renaming Folders, Marking All Unread --> Marking All Read .... nothing really get's the Ghost message out :-). It's always showing 1 Unread

Thanks
HyTC
==================================
Mail Me If Contacting Privately Is That Necessary.
==================================