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LOST PASSWORD

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LOST PASSWORD
Hello Alex!

There are users who did not have to answer the pass question. At that time the option was turned off.

No I turned it on and saw that everything functions properly but the following happens:

The new users have no problems but the old users do not get their password at all. They are shown by the follwoing message:

LOST PASSWORD
You are not authorized to use this function.

Thats funny.

Now by changing it back again the new users will have similar problems.

Quote Reply
Re: [BUG in 2.0.1] In reply to
Hi,

That's not a bug. They don't have a question/answer, so they can't lookup their password that way.

Cheers,

Alex

--
Gossamer Threads Inc.
Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

If its not a bug then its the logic.

If the other users do not have Q/A then they should be able to use the email lost password service. An email is not sent to their email address and thats the problem.

Check it out with your login info on my website!!!



Quote Reply
Re: [BUG in 2.0.1] In reply to
And what if they don't have an email address? The lost password feature was added for sites that didn't want to require an email address.

Cheers,

Alex

--
Gossamer Threads Inc.
Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

Working on Saturday!!!

I thought the sub_routines would check if there are pass questions, if yes, then it would display, if not then it could email. Like either <> or in the fields.

What if one wants to use both the features?

What if one wants to use one and change to the other later as in my case.

Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

I had to make an update from 2.0.1 to 2.0.2 with a hope that this lost feature would have been modified.

I was disappointed because it was not changed.

I have users in the database that half of them have pass question and half email address. This was because I was ignorent that the programming does not allow and in the options of admin it was misleading where it is written "Dont" means not that they do not have a email pass option.

Is there a quick fix of this how to go with it. Since till today I had six users asking personally their password. Since I had to send them manually by email, they do not have confidence into their address anymore!

Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

One further attempt to know your view on to the problem.

Thanks



Quote Reply
Re: [BUG in 2.0.1] In reply to
Alex!

I do not understand why you have no answer or do not want to give an answer.

Quote Reply
Re: [BUG in 2.0.1] In reply to
Alex!

I have six hundred users that have no password Question and three thousand that have.

I have email address UNIQUE, so they are always forced to give their passwords and email address. Plus I added the password option as optional and this has de-activated the Password via email option entirely. Which was indeed a terrible surprise. If this was needed, you could have atleast informed by a line in the admin.

It should have seen the possibility of only password by email option, password answer or both.

I cannot afford to wait and that anoys me a lot that you have programmed it in this way and do not even care to tell your liscenced users not to change the password option / Email option at a later date.

Please tell me soon what to do.

Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

I am still waiting for your answer. This problem is not solved.

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Re: [BUG in 2.0.1] In reply to
You know, Gossamer does have a customer support form somewhere on one of the main pages, which gets emailed directly to them. That may be a little more helpful.


Lavon Russell
LookHard Mods
lavon@lh.links247.net
Quote Reply
Re: [BUG in 2.0.1] In reply to
Rajani is ignoring Alex's advice to email him so I have no sympathy.


Quote Reply
Re: [BUG in 2.0.1] In reply to
 
Hello!

This is not a customer specific problem but that of a design in General.

Please read my post carefully if anyone want to participate.

Do not just say something simply to say.
Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Paul!

The most helpful activity what you can to to me is just keep away of my threads for now. If you do so, read carefully and then decide if you can contribute constructively.

Otherwise, please keep a distance. Do not please, keep saying things that simply bothers me a lot and makes me eventually angry.

When did Alex ask for the Login-info? Look into this thread?

Quote Reply
Re: [BUG in 2.0.1] In reply to
I think Alex pretty much summed things up in the first 4 posts of this thread!!!

If you want the way the script functions to be changed from the default method then pay GT to modify it for you.

Quote Reply
Re: [BUG in 2.0.1] In reply to
Hi rajani,

I have asked several times over the three years we have known each other for login info, except for the first installation, you have always refused. I just assume now that you will not provide it.

As for the problem, if you have email address required, why not just have passwords mailed to the user?

Cheers,

Alex

--
Gossamer Threads Inc.
Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

I trust you but from the password and login-info, one could change the domain DNS info. The account is sub-judice and therefore I had to give a Notorised bond as well as Network Sol. to the courts.

I may have to declare to the courts if you want an access.

There is a company who collected 400$ Million from the public (Young cyber enterprenuers) and has sued me for some conflict, for no reason, HA!!! They lost in the second round also. But it continues.

If you want, I may send the Lockin certificate by registered Mail that you may have to go to a notory Public and sign-in under oath. Wanna do this?

------------------------------------------------

First, I had email, Validation option turned on. It never worked great.

I changed to Auto Validation, when I saw that it was not working at all.

Then I changed to Q & A option as an extra addition, like yahoo, for additional security.

What happened that it is not sending password to the user anymore.

#

Thats nothing to do with my own installation, I beleive.

Its the concept of design.

Thats the problem.

So, therefore, Half the users are having password Q & A and half not.

Many users or most users give a free email service account. They would like to have an optional email address to have their passwords, if they forget, but otherwise they would go for Q & A!

Hence this both is necessary. But this does not work togather, unfortunately. When the user tries to get a password through email, and if he did not have the Q&A, because the old system did not insert at all, then he cannot get it anymore.

Thats the problem.




Quote Reply
Re: [BUG in 2.0.1] In reply to
 
Hello Alex!

Quote:
As for the problem, if you have email address required, why not just have passwords mailed to the user?

Thats what I want. But it does not work. Try it yourself.

Keep 10 users with email address and no password Q&A. Keep 10 with both.

Then keep Q&A turned on.

Then it will not email you the passwords.

Thats the problem.
Quote Reply
Re: [BUG in 2.0.1] In reply to
Hi,

You can only use Q/A or Email passwords, not both. Since you require email addresses, you should just use password lookup.

Quote:
Then keep Q&A turned on.

That's the problem.

Cheers,

Alex

--
Gossamer Threads Inc.
Quote Reply
Re: [BUG in 2.0.1] In reply to
Hello Alex!

Lets say I have a thousand users now which does not have Q&A.

I have migrated to Q&A after this.

The second thousand users have Q&A they can insert, but no email address.

I have to force them to enter email addresses, which is what I do not want.

People who have inserted Q&A cannot use it.
They had a valid email account but it has been de-activated by their free email service.

They want to have Q&A. They cannot. They entered correct information, but email address is invalid.

----------------------------------

I did not know that it is not possible to use both the system.

The ideal solution would be a minor correction in the routines. Let it remain to
the user to choose which system they want. If they inserted Q&A, they still can get pass if they entered email.

Case

1-Only Email address required
2-Only Q&A required
3-Both Q&A + Password
4-Either Q&A or Password

Currently it works for Case 1 and 2 above. What could be good is Case 3 and 4, that lets the users
options, since otherwise its a headache to do it Manually and the User did heaviliy criticise to me.

When people find out that there is a human behind, who also knows their
passwords, they do not like. They may have sensitive information like
love letters or what ever. The optional case or 3 & 4 above helps to the
user and let GMail function on its own.

Gmail could look for Pass or Q&A and user could have choosen to have it mailed or display.
-------------------------------------

Currently I have email address UNIQUE, but only temporarily. By force.

I would prefer both option open and only one required depending to the user`s choice, what they want.





(Paul, please do not continue inserting messages here)