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Attachments reduced in size - wont open

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Attachments reduced in size - wont open
Hello,

I am having problems with attachments. If I send an email with an attachment to an account on my gossamer mail system, the attachment is received but is only a fraction of the size it is supposed to be. For example, if I send a MS Word document of 100K, when you open the email in Gossamer mail, the attachment is only 7K in size. Because of this, the files will not open correctly. I am using MYSQL to store all mail. I am sure I am doing something stupid or have missed something out during setup, but I just cant see what the problem is.

Ideas anyone??

Thanks

Richard
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Re: [newham] Attachments reduced in size - wont open In reply to
Hi,

A good thing to try is to create an account on our demo at:

http://freemail.gossamer-threads.com/

and then send yourself the email and see if it works ok.

Cheers,

Alex
--
Gossamer Threads Inc.
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Re: [Alex] Attachments reduced in size - wont open In reply to
Hi,

I have set up an account on your test system and everything works fine on there. My system is still broken. Any ideas anyone??? Need any other info from me??

Kind regards

Richard
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Re: [newham] Attachments reduced in size - wont open In reply to
Hmm, best thing to do is email support. Send a message to support-gmail@gossamer-threads.com and include access to your admin area, and a username/password to an account that has the problem email. Also helpful, would be if you include your test account you used above where the email showed up ok.

Cheers,

Alex
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Gossamer Threads Inc.