I've just been trying to help someone who had a subscription through paypal.
Their credit card had expired so the payment failed.
The subscription was then cancelled without retrying.
I sent them the link to sign up again but they got an error message saying that they were not authorised to modify the link.
Eventually the only way I could see to resolve this was to get them to sign up a new link and transfer everything across from the old link.
This was a real hassle both for them and me so I'd really like to find a way to make sure this doesn't happen again.
I've checked on the paypal form template that there is this line
<input type="hidden" name="sra" value="1">
which should mean that payments are reattempted - so why weren't they?
And I have no idea why there was an error message when trying to process the payment for the link. I checked this by changing the link owner to my username and I got the same error message. I've checked this for other links and they are fine - so I can't work out what the trigger is for the error.
Is anyone else using Paypal subscriptions?
Their credit card had expired so the payment failed.
The subscription was then cancelled without retrying.
I sent them the link to sign up again but they got an error message saying that they were not authorised to modify the link.
Eventually the only way I could see to resolve this was to get them to sign up a new link and transfer everything across from the old link.
This was a real hassle both for them and me so I'd really like to find a way to make sure this doesn't happen again.
I've checked on the paypal form template that there is this line
<input type="hidden" name="sra" value="1">
which should mean that payments are reattempted - so why weren't they?
And I have no idea why there was an error message when trying to process the payment for the link. I checked this by changing the link owner to my username and I got the same error message. I've checked this for other links and they are fine - so I can't work out what the trigger is for the error.
Is anyone else using Paypal subscriptions?