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Re: [RedRum] Gossamer HelpDesk

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Re: [RedRum] Gossamer HelpDesk In reply to
I hope it is ok to post this here :)

I have been working for the last 4 months on a helpdesk script. I was a bit fed up of using wonderdesk and it seems to lack so many core features.

Anyway, some features include:

- tickets via web/email
- mysql obviously
- unlimited user fields, ticket fields with custom regex, parsed default values etc. (ie like gossamer SQL fields)
- attachments
- very powerful tech interface, pms, to do lists, email notification manager.

etc...

v0.9.9 has been thoroughly bug tested and v1.0.0 will be out by the end of the week i hope maybe early next week. I am finishing of the stats package for the admin.

The only drawback for you people here is that it is in PHP, which personally i prefere but lets not get into a perl/php argument :)

Anyway, the front site lists it as please wait because the last few things are been set up, e.g. the demo is still using 0.9.9 and there are couple of 404s around but you can have a look here

http://www.deskpro.com/index2.php
and the forums at
http://www.deskpro.com/forums/
and the demo (the email interface ie you send an email and it makes a ticket is not avaliable because I am refining today the template for reply to make it a bit more intuitive after user feedback)
http://www.deskpro.com/demo1
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Subject Author Views Date
Thread Gossamer HelpDesk DogTags 12910 Apr 29, 2001, 10:16 PM
Thread Re: Gossamer HelpDesk
Stealth 12670 Apr 30, 2001, 7:25 AM
Post Re: Gossamer HelpDesk
DogTags 12497 Apr 30, 2001, 7:45 AM
Thread Re: Gossamer HelpDesk
Alex 12642 Apr 30, 2001, 11:12 AM
Post Re: Gossamer HelpDesk
DogTags 12490 Apr 30, 2001, 12:44 PM
Thread Re: [Alex] Gossamer HelpDesk
DogTags 12387 Nov 2, 2001, 6:47 AM
Thread Re: [DogTags] Gossamer HelpDesk
Wil 12378 Nov 2, 2001, 7:22 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12426 Nov 2, 2001, 7:27 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12438 Nov 2, 2001, 7:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12398 Nov 2, 2001, 7:43 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12400 Nov 2, 2001, 8:15 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12414 Nov 2, 2001, 8:28 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 12292 Nov 5, 2001, 6:37 PM
Post Re: [padders] Gossamer HelpDesk
Stealth 12237 Nov 5, 2001, 6:45 PM
Thread Re: [padders] Gossamer HelpDesk
Katana Man 12164 Jan 11, 2002, 2:03 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12140 Jan 11, 2002, 2:12 PM
Thread Re: [RedRum] Gossamer HelpDesk
Katana Man 12175 Jan 11, 2002, 2:23 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12148 Jan 11, 2002, 2:36 PM
Post Re: [RedRum] Gossamer HelpDesk
padders 11992 Jan 11, 2002, 7:05 PM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12052 Jan 12, 2002, 5:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12039 Jan 12, 2002, 7:13 AM
Post Re: [RedRum] Gossamer HelpDesk
Eraser 12006 Jan 12, 2002, 12:55 PM
Thread Re: [Wil] Gossamer HelpDesk
Michael_Bray 10089 Jan 12, 2002, 3:45 PM
Post Re: [Michael_Bray] Gossamer HelpDesk
Jagerman 10002 Jan 12, 2002, 4:45 PM
Thread Re: Gossamer HelpDesk
Katana Man 9949 Jan 13, 2002, 11:25 AM
Post Post deleted by RedRum
Paul 9963 Jan 13, 2002, 11:33 AM
Thread Re: [Katana Man] Gossamer HelpDesk
Eraser 9900 Jan 13, 2002, 12:52 PM
Thread Re: [Eraser] Gossamer HelpDesk
padders 9883 Jan 14, 2002, 7:03 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9896 Jan 14, 2002, 7:12 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 9996 Jan 14, 2002, 7:15 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9944 Jan 14, 2002, 7:18 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 9941 Jan 14, 2002, 7:22 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9867 Jan 14, 2002, 7:25 AM
Post Re: [RedRum] Gossamer HelpDesk
padders 9830 Jan 14, 2002, 7:33 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9932 Jan 14, 2002, 7:24 AM
Thread Re: [Wil] Gossamer HelpDesk
Wil 9916 Jan 14, 2002, 7:34 AM
Thread Re: [Wil] Gossamer HelpDesk
padders 9882 Jan 14, 2002, 7:39 AM
Thread Re: [padders] Gossamer HelpDesk
Wil 9879 Jan 14, 2002, 7:41 AM
Post Re: [Wil] Gossamer HelpDesk
padders 9824 Jan 14, 2002, 7:45 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9831 Jan 14, 2002, 7:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 9934 Jan 14, 2002, 7:50 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9850 Jan 14, 2002, 7:52 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9854 Jan 14, 2002, 7:56 AM
Thread Re: Gossamer HelpDesk
QooQ 9867 Jan 14, 2002, 8:07 AM
Thread Re: [QooQ] Gossamer HelpDesk
Wil 9819 Jan 14, 2002, 8:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 9931 Jan 14, 2002, 8:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9074 Jan 14, 2002, 9:24 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 9141 Jan 14, 2002, 10:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9006 Jan 14, 2002, 12:15 PM
Post Re: [Wil] Gossamer HelpDesk
Bmxer 8958 Jan 14, 2002, 2:52 PM
Thread Re: [japh] Gossamer HelpDesk
Warp 8960 Jan 19, 2002, 4:27 AM
Post Re: [Warp] Gossamer HelpDesk
Paul 8806 Jan 19, 2002, 5:31 AM
Post Re: [Warp] Gossamer HelpDesk
Wil 8865 Jan 19, 2002, 9:49 AM
Thread Re: [Warp] Gossamer HelpDesk
Jack 8880 Jan 20, 2002, 4:33 PM
Thread Re: [JackOng] Gossamer HelpDesk
MarcPSummers 8727 Mar 11, 2002, 2:44 PM
Post Re: [MarcPSummers] Gossamer HelpDesk
Paul 8582 Mar 12, 2002, 1:29 AM
Thread Re: [Wil] Gossamer HelpDesk
Stealth 9080 Jan 14, 2002, 10:38 AM
Thread Re: [Heckler] Gossamer HelpDesk
padders 9110 Jan 14, 2002, 11:27 AM
Thread Re: [padders] Gossamer HelpDesk
Stealth 8946 Jan 14, 2002, 11:39 AM
Post Re: [Heckler] Gossamer HelpDesk
padders 8893 Jan 14, 2002, 11:48 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9114 Jan 14, 2002, 11:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Jagerman 9000 Jan 14, 2002, 11:16 AM
Thread Re: [jagerman] Gossamer HelpDesk
Paul 9060 Jan 14, 2002, 11:17 AM
Post Re: [RedRum] Gossamer HelpDesk
Wil 8974 Jan 17, 2002, 11:59 AM
Thread Re: [Katana Man] Gossamer HelpDesk
BeaverheadRiver 12123 Jan 12, 2002, 1:38 PM
Post Re: [vanderen] Gossamer HelpDesk
Paul 9978 Jan 12, 2002, 2:01 PM
Thread Re: [RedRum] Gossamer HelpDesk
Bmxer 12188 Jan 11, 2002, 7:36 PM
Post Re: [Bmxer] Gossamer HelpDesk
Paul 11983 Jan 12, 2002, 3:38 AM