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Re: [Alex] Gossamer HelpDesk

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Re: [Alex] Gossamer HelpDesk In reply to
Hi All

I'm reviving my request for a Gossamer Help Desk system.

All the same reasons apply that I mentioned above.

I think that there is a SERIOUS need on the web for a really good, comprehensive, and scalable help desk system for all levels of business or other entities like non-profit guys, clubs, etc.

In fact, a comprehensive Help Desk system would act as the central contact point between customers and businesses by having searchable knowledge bases, an faq, lots of permissions features, mulitple ways for customers to create and respond to help tickets (could create a ticket either right on the site or by sending an initial email to support@). The number of features could be pretty amazing.

This would definitely be a candidate for a plugin, as mentioned by Chewbaca, and I am aware of a whole load of systems already out there, but not one of them offers all that a super system should have.

Next, a nice Shopping Cart system that can handle a million hits a day and thousands of transactions is in order. This should have very deep pricing, shipping, membership options and consider geography, total value, and lots-o-other factors in all cart functions.

Okay, thar's another of my two cents...

Ciao! Cool

DogTags



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Subject Author Views Date
Thread Gossamer HelpDesk DogTags 12910 Apr 29, 2001, 10:16 PM
Thread Re: Gossamer HelpDesk
Stealth 12670 Apr 30, 2001, 7:25 AM
Post Re: Gossamer HelpDesk
DogTags 12497 Apr 30, 2001, 7:45 AM
Thread Re: Gossamer HelpDesk
Alex 12642 Apr 30, 2001, 11:12 AM
Post Re: Gossamer HelpDesk
DogTags 12490 Apr 30, 2001, 12:44 PM
Thread Re: [Alex] Gossamer HelpDesk
DogTags 12387 Nov 2, 2001, 6:47 AM
Thread Re: [DogTags] Gossamer HelpDesk
Wil 12378 Nov 2, 2001, 7:22 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12426 Nov 2, 2001, 7:27 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12438 Nov 2, 2001, 7:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12398 Nov 2, 2001, 7:43 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12400 Nov 2, 2001, 8:15 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12414 Nov 2, 2001, 8:28 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 12291 Nov 5, 2001, 6:37 PM
Post Re: [padders] Gossamer HelpDesk
Stealth 12237 Nov 5, 2001, 6:45 PM
Thread Re: [padders] Gossamer HelpDesk
Katana Man 12164 Jan 11, 2002, 2:03 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12140 Jan 11, 2002, 2:12 PM
Thread Re: [RedRum] Gossamer HelpDesk
Katana Man 12175 Jan 11, 2002, 2:23 PM
Thread Re: [Katana Man] Gossamer HelpDesk
Paul 12148 Jan 11, 2002, 2:36 PM
Post Re: [RedRum] Gossamer HelpDesk
padders 11992 Jan 11, 2002, 7:05 PM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 12052 Jan 12, 2002, 5:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 12039 Jan 12, 2002, 7:13 AM
Post Re: [RedRum] Gossamer HelpDesk
Eraser 12006 Jan 12, 2002, 12:55 PM
Thread Re: [Wil] Gossamer HelpDesk
Michael_Bray 10087 Jan 12, 2002, 3:45 PM
Post Re: [Michael_Bray] Gossamer HelpDesk
Jagerman 10000 Jan 12, 2002, 4:45 PM
Thread Re: Gossamer HelpDesk
Katana Man 9947 Jan 13, 2002, 11:25 AM
Post Post deleted by RedRum
Paul 9961 Jan 13, 2002, 11:33 AM
Thread Re: [Katana Man] Gossamer HelpDesk
Eraser 9898 Jan 13, 2002, 12:52 PM
Thread Re: [Eraser] Gossamer HelpDesk
padders 9881 Jan 14, 2002, 7:03 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9894 Jan 14, 2002, 7:12 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 9993 Jan 14, 2002, 7:15 AM
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Paul 9942 Jan 14, 2002, 7:18 AM
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padders 9939 Jan 14, 2002, 7:22 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9865 Jan 14, 2002, 7:25 AM
Post Re: [RedRum] Gossamer HelpDesk
padders 9828 Jan 14, 2002, 7:33 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9930 Jan 14, 2002, 7:24 AM
Thread Re: [Wil] Gossamer HelpDesk
Wil 9914 Jan 14, 2002, 7:34 AM
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padders 9880 Jan 14, 2002, 7:39 AM
Thread Re: [padders] Gossamer HelpDesk
Wil 9877 Jan 14, 2002, 7:41 AM
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padders 9822 Jan 14, 2002, 7:45 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9829 Jan 14, 2002, 7:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
padders 9932 Jan 14, 2002, 7:50 AM
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Paul 9848 Jan 14, 2002, 7:52 AM
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Wil 9852 Jan 14, 2002, 7:56 AM
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QooQ 9865 Jan 14, 2002, 8:07 AM
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Wil 9817 Jan 14, 2002, 8:38 AM
Thread Re: [Wil] Gossamer HelpDesk
Paul 9929 Jan 14, 2002, 8:45 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9072 Jan 14, 2002, 9:24 AM
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Paul 9139 Jan 14, 2002, 10:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Wil 9003 Jan 14, 2002, 12:15 PM
Post Re: [Wil] Gossamer HelpDesk
Bmxer 8956 Jan 14, 2002, 2:52 PM
Thread Re: [japh] Gossamer HelpDesk
Warp 8958 Jan 19, 2002, 4:27 AM
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Paul 8804 Jan 19, 2002, 5:31 AM
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Wil 8863 Jan 19, 2002, 9:49 AM
Thread Re: [Warp] Gossamer HelpDesk
Jack 8878 Jan 20, 2002, 4:33 PM
Thread Re: [JackOng] Gossamer HelpDesk
MarcPSummers 8725 Mar 11, 2002, 2:44 PM
Post Re: [MarcPSummers] Gossamer HelpDesk
Paul 8580 Mar 12, 2002, 1:29 AM
Thread Re: [Wil] Gossamer HelpDesk
Stealth 9078 Jan 14, 2002, 10:38 AM
Thread Re: [Heckler] Gossamer HelpDesk
padders 9108 Jan 14, 2002, 11:27 AM
Thread Re: [padders] Gossamer HelpDesk
Stealth 8944 Jan 14, 2002, 11:39 AM
Post Re: [Heckler] Gossamer HelpDesk
padders 8891 Jan 14, 2002, 11:48 AM
Thread Re: [padders] Gossamer HelpDesk
Paul 9112 Jan 14, 2002, 11:08 AM
Thread Re: [RedRum] Gossamer HelpDesk
Jagerman 8998 Jan 14, 2002, 11:16 AM
Thread Re: [jagerman] Gossamer HelpDesk
Paul 9058 Jan 14, 2002, 11:17 AM
Post Re: [RedRum] Gossamer HelpDesk
Wil 8972 Jan 17, 2002, 11:59 AM
Thread Re: [Katana Man] Gossamer HelpDesk
BeaverheadRiver 12123 Jan 12, 2002, 1:38 PM
Post Re: [vanderen] Gossamer HelpDesk
Paul 9976 Jan 12, 2002, 2:01 PM
Thread Re: [RedRum] Gossamer HelpDesk
Bmxer 12188 Jan 11, 2002, 7:36 PM
Post Re: [Bmxer] Gossamer HelpDesk
Paul 11983 Jan 12, 2002, 3:38 AM