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Payment problems

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Payment problems
I've just been trying to help someone who had a subscription through paypal.

Their credit card had expired so the payment failed.
The subscription was then cancelled without retrying.
I sent them the link to sign up again but they got an error message saying that they were not authorised to modify the link.
Eventually the only way I could see to resolve this was to get them to sign up a new link and transfer everything across from the old link.

This was a real hassle both for them and me so I'd really like to find a way to make sure this doesn't happen again.

I've checked on the paypal form template that there is this line
<input type="hidden" name="sra" value="1">
which should mean that payments are reattempted - so why weren't they?

And I have no idea why there was an error message when trying to process the payment for the link. I checked this by changing the link owner to my username and I got the same error message. I've checked this for other links and they are fine - so I can't work out what the trigger is for the error.

Is anyone else using Paypal subscriptions?
Subject Author Views Date
Thread Payment problems afinlr 1867 Jan 31, 2005, 2:09 PM
Thread Re: [afinlr] Payment problems
brewt 1789 Feb 2, 2005, 1:47 PM
Thread Re: [brewt] Payment problems
afinlr 1786 Feb 2, 2005, 2:17 PM
Thread Re: [afinlr] Payment problems
afinlr 1752 Feb 12, 2005, 10:37 AM
Thread Re: [afinlr] Payment problems
Alba 1790 Feb 13, 2005, 6:45 AM
Post Re: [Alba] Payment problems
afinlr 1764 Feb 13, 2005, 8:13 AM