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Happy with hosting

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Happy with hosting
I just wanted to offer my two cents to this shiny new forum.

We have been running a few fairly successful websites that have gradually increased loads and traffic since 1997. We transfer about 1.5 - 2 gigs a day.

We had been hosting with Hurricane Electric until about 6 months ago, as a dedicated server customer. We had been happy, until we were having troubles with load handling. We then found their unwillingness to help us troubleshoot the server, blaming software, design, etc. I was often treated like a fool by their uppity systems admins. Guys that are just too busy to read the whole email, that hope if they don't answer it.. the problem may go away. We all have those tendencies, don't we!? <sigh>

Unfortunately, they didn't give us enough tools nor access to be able to troubleshoot it ourselves. A call to Jack at Gossamer about software solutions prompted us to consider changing hosts, and letting Gossamer set us up with a dual 2ghz AMD with 2 gigs of ram to replace two seperate machines at HE. One a dual PIII 600 with a gig, and a 1.8 with another gig of ram. He believed that Mod_Perl would help our performance considerably. Our mail system was sluggish, as well as our forums.

We had loads on our two servers often into the 10's, and as any sysadmin knows, that's a compromised state of serving! Load times got slower and slower, and reboots were being required every few days. Logging had to be turned off, let alone attempting spam handling!

We run a version of Gossamer Mail with about 14,000 active accounts. The spam was killing us... so with Alex's hand at spamfiltering, spamasassin, qmail and some other handling tweaks, we now enjoy server loads rarely into the 3's. That's with one machine instead of two! It typically purrs around 1.5....

There's more to this than just ease of having better tools, better access and better tech support. We have found increased memberships, less chargebacks due to rebilling glitches, and an overall optimization of our systems.

We would recommend them highly.

Feel free to email me if you care to discuss particulars.

Ri Stewart
Systems Admin
Diversity X Design
Subject Author Views Date
Thread Happy with hosting diversity 7450 Nov 14, 2003, 9:25 PM
Post Re: [diversity] Happy with hosting
pugdog 7145 Dec 4, 2003, 5:23 AM