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Re: [vanderen] Gossamer HelpDesk In reply to
>>Definitely proves the old lawyer's adage about never asking a question publicly without first knowing the answer.<<

....especially when GT are affiliated with Wonderdesk and so could have a knock on effect on their reputation.
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Re: [Wil] Gossamer HelpDesk In reply to
Amazon aren't trying to shut down all sites that have shopping carts. They wish to shut down the sites that copy them, such as http://www.bn.com which is very similar to them. The CEO of Amazon has said many times that smaller sites or sites that aren't copying them, however the patent was nessecary in order to be able to stop the competition.

So in short, unless you are copying them, don't worry about it Smile
Cheers,
Michael Bray
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Re: [Michael_Bray] Gossamer HelpDesk In reply to
Actually, www.bn.com is now allowed to use the one-click system because it was ruled that their one-click ordering system was based off a previously existing program and did not copy amazon's.

Jason Rhinelander
Gossamer Threads
jason@gossamer-threads.com
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Re: Gossamer HelpDesk In reply to
Some of you are combining the two separate posts and assuming that we are accusing. We just wanted clarification on what "padders" meant by his post. We apologize for any confusion.

However, we are currently in communication with Chris from deskpro.com about improper use of the WonderDesk trademark, and misleading and false information about our product on his web site. (Some progress has been made already.)

We are also investigating the person responsible for sabotaging our online demos over the last few months. Chris's current IP and the saboteur's IP come from the same exact place in England. Again, we are not accusing him, and hope it does not turn out to be him. Cooperation with the upstream ISP's will soon reveal the answer.

We won't be posting any more concerning this subject. The conversation has strayed far off the original topic, and this really isn't the proper place to carry on this conversation. Sorry about that.

Last edited by:

Katana Man: Jan 13, 2002, 12:05 PM
Post deleted by RedRum In reply to

Last edited by:

RedRum: Jan 13, 2002, 12:22 PM
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Re: [Katana Man] Gossamer HelpDesk In reply to
In Reply To:
and this really isn't the proper place to carry on this conversation

Indeed.

Goodbye.

~ ERASER


Free JavaScripts @ Insight Eye
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Re: [Eraser] Gossamer HelpDesk In reply to
James, it is interesting that you suggest this is not the correct place to discuss this and then in the same breath imply (if not accuse) me of sabotaging part of your site. You told me this was done with javascript, this is unfortunatly one language I don't know as many posts at www.sitepointforums.com, here and at www.vbulletin.com over the last few months would attest to. Secondly, I use BT Openworld, one of the biggest ISPs in Britain and the major source of Broadband. I would think their might be more than one person in the country who could be responsible for this. I wish you all the luck in finding the person responsible, as sobatage of someones site is completly unacceptabe. I would also be interested to know when this vandalism took place, I have not had broadband that long so could probably show you that is what not me by faxing a copy (with data) of my joining letter. While I dislike having to prove to you my innocence if that is going to help satisfy you and save another bombardment of various threats I am happy to do so. You implied by email that you would be contacting demon internet for some reason. If the user was using the demon ISP, as I have already let you know, then you can already tell who the person was because they use a unique IP address so I am not sure what the problem is.

I apologise for replying to this again and did not wish to but I feel I do have some right to reply to an implication if not a blatant accusation - something I am not that pleased to read.
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [padders] Gossamer HelpDesk In reply to
Ahh doh...I didn't know you were from deskpro.com ....small world.

I'd like to plaster the name of the domain I registered for my script all over this post but it would be blatant advertising :)

....and pointless as it isn't active yet.....and there's no site there lol.

Last edited by:

RedRum: Jan 14, 2002, 7:17 AM
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Re: [RedRum] Gossamer HelpDesk In reply to
Go one, what is the domain? I had to pay quite a lot, well it felt a lot for a domain, for dp but I thought it was worth it. Trying to find a domain these days is pretty hard.
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [padders] Gossamer HelpDesk In reply to
>>I had to pay quite a lot, well it felt a lot for a domain<<

Oh, did you buy it from someone then?

I got desksql.com ....the product is called HelpDesk SQL
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Re: [RedRum] Gossamer HelpDesk In reply to
Nice name! I can't believe I did not think about it (i was looking for domains in July last year). That is sure to be a good one. Yeah, I bought deskpro. Seems that compaq no longer wanted the domain and let it drop. Someone else bought the domain and I then bought it off them. First time I have ever done that (through afternic). It was quite a painless experience really and something I would probably do again. Of course most people think their domains are worth millions but there are also quite a few people there who have sensible expectations. It beats wasting two days trying to come up with a name!
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [RedRum] Gossamer HelpDesk In reply to
desksql.com? Hardly a big hitter with non-technical minded managers? I stuggle to find the meaning of that domain. The last time I looked my desk here at work wasn't made out of SQL. Unsure

I just don't associate desks and sql together. Desk is not a computer-term, surely? I would of called it something more sexy like "customer relations manager". "customer support manager". I dunno - just not desk. I associate "a desk" with a big clunky thing made that I work on.

- wil

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Wil: Jan 14, 2002, 7:27 AM
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Re: [padders] Gossamer HelpDesk In reply to
>>That is sure to be a good one.<<

Thanks...

If you don't mind me asking what kind of price range was deskpro.com?....are we talking hundreds or thousands?

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RedRum: Jan 14, 2002, 7:25 AM
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Re: [RedRum] Gossamer HelpDesk In reply to
$550 (about that). I thought I did pretty well really. I was only really trying the place our for ideas on suitable domains but there were a lot more reasonable offers than I thought.
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [Wil] Gossamer HelpDesk In reply to
If you're not an IT manager, and you want a support system then surely that what you're going to look for? Talking about desks or SQL isn't going to help a non-technical IT manager. I know this from experience in a small/medium sized company, and the way managers and colleagues search for software.

- wil
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Re: [Wil] Gossamer HelpDesk In reply to
True but finding a name with the word support in it is not that easy. Most of them have gone and I tried tens of thousands of words. Absolultesupport.com was I think the best one left but it might not have been that. What I like about mine is it is short and simple. I think people generally go to the site based upon recommendations, descriptions and seeing the software in action.
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [padders] Gossamer HelpDesk In reply to
I agree with you on the reccomendations, and the way it's indexed and so forth. I just think it's good to have another domain, maybe a more descriptive one that's a backdoor entrance, that works side by side with your nifty one.

- wil
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Re: [Wil] Gossamer HelpDesk In reply to
That might be a nice idea thinking about it :)

The other advantage of DP is D is higher in the alphabet for listing :).
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [padders] Gossamer HelpDesk In reply to
>>True but finding a name with the word support in it is not that easy.<<

I found one :)

supportsql.com
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Re: [RedRum] Gossamer HelpDesk In reply to
hehe. I didn't have sql as one of my words to add to the end of the other words (i made a script to generate lots of names and then check them all).
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DeskPRO.com http://www.deskpro.com?r=gt
vBulletin.com Moderator and Support http://www.vbulletin.com/
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Re: [padders] Gossamer HelpDesk In reply to
Ya gotta have sql in there :)

Lets everyone know how powerful the script is lol
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Re: [RedRum] Gossamer HelpDesk In reply to
Why do you want SQL in there? Think of your potential customers, how many of them will associate the word "SQL" with what they're looking for - Customer Support Managing software. A very tiny minority will - maybe. Go for key words like support, help, manage, automate, ticket, knowledge. These words make a hell of a lot more sense to the people looking for your product.

- wil
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Re: Gossamer HelpDesk In reply to
Laugh

I thought folks just visit :: hotscripts.com / cgi-resoure.com / freshmeat / and / sourceforge ....

why bother with yahoo or google ... I go straight to the major listing services.

Maybe I miss a lot of nice scripts this way but ... hell ... if a developer is willing to list where simple folk like me will look why should I dig for them. Unless, somebody recommends a script to me, which is a different story.

Oh well ... I guess I'm just to lazy. Laugh

openoffice + gimp + sketch ... Smile
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Re: [QooQ] Gossamer HelpDesk In reply to
But how would you know about hot-scripts.com etc. without the likes of google.com?

- wil
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Re: [Wil] Gossamer HelpDesk In reply to
If you look at a lot of major sites they have domain names unrelated to their service.

You just pointed out one... google.com yet its one of the most popular sites on the internet. yahoo.com....another.

deskpro.com, wonderdesk.com, perldesk.com all popular in their field and dont use the keywords you mentioned.

The url is rarely seen. Listings on search engines, script directories etc are all title/description.

Fair enough, not everyone knows what sql means but a large amount do and even if they didn't understand the URL I doubt they'd bypass the site if the searchengine description interested them.

....oh and the most obvious...gossamer-threads.com - meaningless ...so your theory is not quite right.

Last edited by:

RedRum: Jan 14, 2002, 9:20 AM
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