....and I do not believe for one minute that staff are so busy that they do not have time to visit the forum. For God's sake, they could logon for 5 minutes at home in the evening and answer a couple of posts.
The bottom line is they don't care about the forum any more or the customers that use it, for whatever reason. Maybe their scripts aren't selling well and they are focusing on hosting and customization work - I don't know.
Hypertherm - atmail looks superb. Their mail client interface looks amazing.