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I don't know what steps he took when he first received the error, but he then went straight to http://perlguru.com/...cgi?do=lost_password; and received the same error.
No matter what I tried, I couldn't duplicate the error. I asked several other people to try it, and they didn't receive the error either.
I then asked him to visit the home page, click login, and then click "Lost password?" He didn't receive the error that time. To my recollection, this happened once before with a different user, and the problem was solved simply by starting from the home page and proceeding from there.
Is this an obscure bug or something else? I have not modified any of the authentication or lost password templates.
Thanks for any insight you may be able to offer