ivanelsonnunes at gmail
Aug 7, 2013, 4:10 PM
Post #3 of 3
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Re: Re: How to identify the Ticket will be closed?
[In reply to]
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I am checking like this:
> try:
> if 'testing' == old_values['status'] and \
> old_values['resolution'] == '' and \
> ticket['status'] == 'closed':
> self.log.info('glpi solved')
> else:
> return
> except KeyError, e:
> pass
I'm testing, I'm still not firm it is correct.
My workflow: testing -> closed.
@ivanelson
[]s
2013/8/7 RjOllos <rjollos [at] gmail>
> On Tuesday, July 30, 2013 4:31:44 PM UTC-7, ivanelson wrote:
>
> How to identify the Ticket will be closed?
>>
>> I'm doing a simple integration of the Trac with GLPI [1].
>>
>> I extend component and overriding the method:
>>
>> ticket_changed (self, ticket, comment, author, old_values)
>>
>> How do I identify exactly what the status of the ticket is 'close'?
>>
>> I need this information to then update the database of GLPI.
>>
>
> I believe you can access the status in the listener through:
> ticket['status']
>
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