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Run external command, after the close a ticket

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ivanelsonnunes at gmail

Jul 23, 2013, 8:47 PM

Post #1 of 5 (53 views)
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Run external command, after the close a ticket

I want to execute an external command, after the closing of a Ticket.

So I tried to make a "plugin" based ITicketChangeListener.

from trac.core import *
> from trac.ticket.api import ITicketChangeListener
> class IntegrateTracGLPI(Component):
> implements(ITicketChangeListener)
> # ITicketChangeListener methods
> def ticket_created(self, ticket):
> log = open("/tmp/log.txt","a")
> log.write("created\a")
> log.close()
> def ticket_changed(self, ticket, comment, author, old_values):
> log = open("/tmp/log.txt","a")
> log.write("changed\a")
> log.close()
> """ Update GLPI Database... """
> def ticket_deleted(self, ticket):
> pass

The method "ticket_changed", it is not running.

My plugin is in the directory /var/mytracenv/plugins. And also see the
trac.log loaded.

My objective is only to run an external routine. So also accepted the
suggestion of some existing in T-H.

@ivanelson
[]s

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rjollos at gmail

Aug 7, 2013, 2:10 PM

Post #2 of 5 (17 views)
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Re: Run external command, after the close a ticket [In reply to]

On Tuesday, July 23, 2013 8:47:01 PM UTC-7, ivanelson wrote:

> I want to execute an external command, after the closing of a Ticket.
>
> So I tried to make a "plugin" based ITicketChangeListener.
>
> from trac.core import *
>> from trac.ticket.api import ITicketChangeListener
>> class IntegrateTracGLPI(Component):
>> implements(ITicketChangeListener)
>> # ITicketChangeListener methods
>> def ticket_created(self, ticket):
>> log = open("/tmp/log.txt","a")
>> log.write("created\a")
>> log.close()
>> def ticket_changed(self, ticket, comment, author, old_values):
>> log = open("/tmp/log.txt","a")
>> log.write("changed\a")
>> log.close()
>> """ Update GLPI Database... """
>> def ticket_deleted(self, ticket):
>> pass
>
>
>
> The method "ticket_changed", it is not running.
>
> My plugin is in the directory /var/mytracenv/plugins. And also see the
> trac.log loaded.
>
> My objective is only to run an external routine. So also accepted the
> suggestion of some existing in T-H.
>

I'm not spotting what's wrong with your ITicketChangeListener
implementation, but AdvancedTicketWorkflowPlugin has a run_external
operation that might be of use to you.

http://trac-hacks.org/wiki/AdvancedTicketWorkflowPlugin

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ivanelsonnunes at gmail

Aug 7, 2013, 4:03 PM

Post #3 of 5 (17 views)
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Re: Re: Run external command, after the close a ticket [In reply to]

Rjollos,

1. I do not understand how to configure/use this function. :(

> AdvancedTicketWorkflowPlugin
>
> - run_external (TicketWorkflowOpRunExternal)
>
>
2. I fixed my implementation. Trac and [1]GLPI are integrated.

As always, you are very attentive.

Thank you.

[1]http://www.glpi-project.org/

@ivanelson
[]s

2013/8/7 RjOllos <rjollos [at] gmail>

> On Tuesday, July 23, 2013 8:47:01 PM UTC-7, ivanelson wrote:
>
>> I want to execute an external command, after the closing of a Ticket.
>>
>> So I tried to make a "plugin" based ITicketChangeListener.
>>
>> from trac.core import *
>>> from trac.ticket.api import ITicketChangeListener
>>> class IntegrateTracGLPI(Component):
>>> implements(**ITicketChangeListener)
>>> # ITicketChangeListener methods
>>> def ticket_created(self, ticket):
>>> log = open("/tmp/log.txt","a")
>>> log.write("created\a")
>>> log.close()
>>> def ticket_changed(self, ticket, comment, author, old_values):
>>> log = open("/tmp/log.txt","a")
>>> log.write("changed\a")
>>> log.close()
>>> """ Update GLPI Database... """
>>> def ticket_deleted(self, ticket):
>>> pass
>>
>>
>>
>> The method "ticket_changed", it is not running.
>>
>> My plugin is in the directory /var/mytracenv/plugins. And also see the
>> trac.log loaded.
>>
>> My objective is only to run an external routine. So also accepted the
>> suggestion of some existing in T-H.
>>
>
> I'm not spotting what's wrong with your ITicketChangeListener
> implementation, but AdvancedTicketWorkflowPlugin has a run_external
> operation that might be of use to you.
>
> http://trac-hacks.org/wiki/AdvancedTicketWorkflowPlugin
>
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>
>
>

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rjollos at gmail

Aug 7, 2013, 4:15 PM

Post #4 of 5 (16 views)
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Re: Re: Run external command, after the close a ticket [In reply to]

On Wednesday, August 7, 2013 4:03:21 PM UTC-7, ivanelson wrote:

> Rjollos,
>
> 1. I do not understand how to configure/use this function. :(
>
>
>> AdvancedTicketWorkflowPlugin
>>
>> - run_external (TicketWorkflowOpRunExternal)
>>
>>
I haven't used it myself, and it looks like the documentation could be
improved a bit. From reading the brief documentation and source code, it
will run a script in $env/hooks/ (it would be nice if the script location
was a configuration option). The script can have no extension, or the
`cmd`, `bat` or `exe` extensions. The script gets passed the ticket id as a
string and user's session name.

http://trac-hacks.org/browser/advancedticketworkflowplugin/0.12/advancedworkflow/controller.py?rev=9962&marks=316#L312

If needed you could modify the source code to pass additional information.
The caller is a subclass of Component and is passed a Request object, so it
seems you'd have quite a bit of flexibility if you wanted to pass more
information to the script.

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ivanelsonnunes at gmail

Aug 7, 2013, 4:20 PM

Post #5 of 5 (17 views)
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Re: Re: Run external command, after the close a ticket [In reply to]

Rjollos,

Liked it! In the future I can use this code as a base to climb my plugin
that integrates the trac and glpi. Anyway, it was a good idea.

@ivanelson
[]s

2013/8/7 RjOllos <rjollos [at] gmail>

> On Wednesday, August 7, 2013 4:03:21 PM UTC-7, ivanelson wrote:
>
>> Rjollos,
>>
>> 1. I do not understand how to configure/use this function. :(
>>
>>
>>> AdvancedTicketWorkflowPlugin
>>>
>>> - run_external (TicketWorkflowOpRunExternal)
>>>
>>>
> I haven't used it myself, and it looks like the documentation could be
> improved a bit. From reading the brief documentation and source code, it
> will run a script in $env/hooks/ (it would be nice if the script location
> was a configuration option). The script can have no extension, or the
> `cmd`, `bat` or `exe` extensions. The script gets passed the ticket id as a
> string and user's session name.
>
>
> http://trac-hacks.org/browser/advancedticketworkflowplugin/0.12/advancedworkflow/controller.py?rev=9962&marks=316#L312
>
>
> If needed you could modify the source code to pass additional information.
> The caller is a subclass of Component and is passed a Request object, so it
> seems you'd have quite a bit of flexibility if you wanted to pass more
> information to the script.
>
> --
> You received this message because you are subscribed to the Google Groups
> "Trac Users" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to trac-users+unsubscribe [at] googlegroups
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> Visit this group at http://groups.google.com/group/trac-users.
> For more options, visit https://groups.google.com/groups/opt_out.
>

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