Mailing List Archive: Trac: Users

Email2trac and Outlook

Index | Next | Previous | View Threaded

Chris.Nelson at sixnet

Oct 2, 2009, 1:37 PM

Post #1 of 3 (315 views)
Permalink

Email2trac and Outlook

We're trying to use email2trac (https://subtrac.sara.nl/oss/email2trac) with Trac 0.11.1. Our standard in-house mailer is Outlook 2003. Our email2trac.conf says:

[DEFAULT]
project: /opt/trac/eng
debug: 0
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
drop_spam : 0
verbatim_format: 0
strip_signature: 1
email_quote: >
strip_quotes: 1
ignore_trac_user_settings: 0
black_list: MAILER-DAEMON@
ticket_update: 1

When I get a notification it has a block of ticket details surrounded by long lines of hyphens. When I reply to that notification, the ticket comment seems to include those lines of hyphens as a HR in the wiki markup.

When we reply to a notification with Evolution, it seems to work OK (the lines get removed).

I don't see why the "strip_quotes" setting is preserving "> -------------..." (well, it seems to be stripping the ">" but leaving the "------..."). Has anyone else encounted this problem?

Chris
--
Christopher Nelson, Software Engineering Manager
SIXNET - Solutions for Your Industrial Networking Challenges
331 Ushers Road, Ballston Lake, NY 12019
Tel: +1.518.877.5173, Fax: +1.518.877.8346 www.sixnet.com

--~--~---------~--~----~------------~-------~--~----~
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To post to this group, send email to trac-users [at] googlegroups
To unsubscribe from this group, send email to trac-users+unsubscribe [at] googlegroups
For more options, visit this group at http://groups.google.com/group/trac-users?hl=en
-~----------~----~----~----~------~----~------~--~---

basv at sara

Oct 5, 2009, 12:31 AM

Post #2 of 3 (289 views)
Permalink

Re: Email2trac and Outlook [In reply to]

On 2 okt 2009, at 22:37, Chris Nelson wrote:

>
> We're trying to use email2trac (https://subtrac.sara.nl/oss/
> email2trac) with Trac 0.11.1. Our standard in-house mailer is
> Outlook 2003. Our email2trac.conf says:
>
> [DEFAULT]
> project: /opt/trac/eng
> debug: 0
> umask: 022
> spam_level: 5
> reply_all : 0
> mailto_link: 0
> umask: 022
> email_header: 0
> trac_version: 0.11
> enable_syslog : 1
> alternate_notify_template :
> alternate_notify_template_update :
> drop_spam : 0
> verbatim_format: 0
> strip_signature: 1
> email_quote: >
> strip_quotes: 1
> ignore_trac_user_settings: 0
> black_list: MAILER-DAEMON@
> ticket_update: 1
>
> When I get a notification it has a block of ticket details
> surrounded by long lines of hyphens. When I reply to that
> notification, the ticket comment seems to include those lines of
> hyphens as a HR in the wiki markup.
>
> When we reply to a notification with Evolution, it seems to work OK
> (the lines get removed).
>
> I don't see why the "strip_quotes" setting is preserving ">
> -------------..." (well, it seems to be stripping the ">" but
> leaving the "------..."). Has anyone else encounted this problem?
>
>

Chris,

Can you fill in a bug report via mail or on the email2trac website
and as attachment the email? Strip quotes only remove the line if it
is starting with "> ". What is your comment character in outlook?

Regards

--
Bas van der Vlies
basv [at] sara

--~--~---------~--~----~------------~-------~--~----~
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To post to this group, send email to trac-users [at] googlegroups
To unsubscribe from this group, send email to trac-users+unsubscribe [at] googlegroups
For more options, visit this group at http://groups.google.com/group/trac-users?hl=en
-~----------~----~----~----~------~----~------~--~---

Chris.Nelson at sixnet

Oct 5, 2009, 5:32 AM

Post #3 of 3 (288 views)
Permalink

Re: Email2trac and Outlook [In reply to]

Bas van der Vlies wrote:
> On 2 okt 2009, at 22:37, Chris Nelson wrote:
>> We're trying to use email2trac (https://subtrac.sara.nl/oss/
>> email2trac) with Trac 0.11.1. Our standard in-house mailer is
>> Outlook 2003. Our email2trac.conf says:
>> ...
>> When I get a notification it has a block of ticket details
>> surrounded by long lines of hyphens. When I reply to that
>> notification, the ticket comment seems to include those lines of
>> hyphens as a HR in the wiki markup.
>>
>> When we reply to a notification with Evolution, it seems to work OK
>> (the lines get removed).
>>
>> I don't see why the "strip_quotes" setting is preserving ">
>> -------------..." (well, it seems to be stripping the ">" but
>> leaving the "------..."). Has anyone else encounted this problem?
>
> Can you fill in a bug report via mail or on the email2trac website
> and as attachment the email?

The bug report is easy. I'm less sure I can save an e-mail in a form
that will help you.

> Strip quotes only remove the line if it
> is starting with "> ". What is your comment character in outlook?

It's ">" and all the rest of the comments get stripped. I get something
like:

-------------+--------
Foo
Bar
-------------+--------

As a Trac notification when I reply, it ends up:

> -------------+--------
> Foo
> Bar
> -------------+--------
My reply here

And my ticket comment ends up with:

-------------+--------
-------------+--------
My reply here

One theory I have is that the line of dashes (much longer than shown) is
long enough that the message gets reformatted somewhere to

>
-------------+--------
> Foo
> Bar
>
-------------+--------

So what email2trac doesn't see those dividers as being in a quote.

--~--~---------~--~----~------------~-------~--~----~
You received this message because you are subscribed to the Google Groups "Trac Users" group.
To post to this group, send email to trac-users [at] googlegroups
To unsubscribe from this group, send email to trac-users+unsubscribe [at] googlegroups
For more options, visit this group at http://groups.google.com/group/trac-users?hl=en
-~----------~----~----~----~------~----~------~--~---

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads