jevanstar at gmail
Jul 2, 2009, 4:07 PM
Views: 119
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Is it possible to know who actually entered ticket?
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Hello,
I had thought that the timeline showed the login of the person who
created a ticket. But I see that it shows the content of the Reporter
field.
We get reports from many sources and would like to track the source.
We could add a separate 'reported externally by' field, but we're
trying to use the PrivateTickets plug-in so it would be better to keep
the actual reporter in the Reporter field. Of course we could put it
in the CC field but then it's just a random CC entry and doesn't
really say why it's there. We could also add a separate 'entered by'
field.
Or is there already some other method I've missed?
I'm wondering if it would be a good enhancement to the Trac core to
record both the entered Reporter and the login used to enter the
ticket - like the Author field for ticket changes. Typically they'd
be the same but when different perhaps the "Opened <some time> ago"
tag could say "Opened <some time> ago by <login>". And something
similar in the timeline - "created by <login> for <reporter>". Seems
like this could also be useful on systems that accept anonymous
tickets (we don't). Looked for this idea in Trac's tickets but didn't
see anything already written.
Thanks for any suggestions,
- jevans
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Is it possible to know who actually entered ticket?