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Would SRS solve this problem?

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cliff at foresitesoftware

Apr 23, 2008, 11:29 AM

Views: 5886
Would SRS solve this problem?

I need help solving a situation where a sender's message is being rejected
after going through a legitimate e-mail spam/virus filtering service.
Here is the 'real-world' example:

Sender is someone at kroll.com.

kroll.com's TXT record is:
"v=spf1 redirect=krollworldwide.com"
krollworldwide.com has this:
"v=spf1 ip4: ip4: ip4:
ip4: ip4: ip4: -all"

The recipient is someone at platecoinc.com. The MX record for platecoinc.com
has mail going to server24.appriver.com

AppRiver is a spam/virus filtering company. When they have finished checking
for spam and viruses, mail is sent to 'mail.wegtech.com', which is where
the e-mail mailboxes for platecoinc.com are hosted.

When AppRiver attempts to pass along the 'clean' message from sender [at] kroll
to recip [at] platecoinc, the mail server (mail.wegtech.com) won't
accept it based on SPF. I discussed this with AppRiver a bit and they assure
me that "we do not 're-write the sender address from SPF checks.'"

Here's what shows up in AppRiver's log files:
8:18:00 AM
SERVER25B sender [at] kroll
RE: paperless billing To: recip [at] platecoinc
08:18:02.467 4 SMTP-520276(mail.wegtech.com:25) Connected. SIZE AUTH
08:18:02.467 4 SMTP-520276(mail.wegtech.com:25) [286452055] sending
08:18:02.467 4 SMTP-520276(mail.wegtech.com:25) cmd: MAIL
FROM:<sender [at] kroll> SIZE=8372
08:18:02.748 4 SMTP-520276(mail.wegtech.com:25) rsp: 250 ok
08:18:02.748 4 SMTP-520276(mail.wegtech.com:25) cmd: RCPT
TO:<recip [at] platecoinc>
08:18:02.780 4 SMTP-520276(mail.wegtech.com:25) rsp: 553 See
08:18:02.780 1 DEQUEUER [286452055]
SMTP(mail.wegtech.com:25)recip [at] platecoinc failed: host
mail.wegtech.com:25 says:\r\n 553 See

My question is: Who is at fault and what needs to be done to correct the
situation? Is SRS the answer? How/where would SRS be applied in this case?

Cliff Nieuwenhuis
Foresite Software LLC

Foresite Software LLC is an IBM Business Partner

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Subject User Time
Would SRS solve this problem? cliff at foresitesoftware Apr 23, 2008, 11:29 AM
    Re: Would SRS solve this problem? stuart at bmsi Apr 23, 2008, 11:44 AM

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