rob.macgregor at gmail
Aug 16, 2008, 1:30 PM
Post #2 of 2
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On Sat, Aug 16, 2008 at 20:42, Frank Ellermann
<hmdmhdfmhdjmzdtjmzdtzktdkztdjz [at] gmail> wrote:
>
> I have not the faintest idea how that would work,
> I'm not in the "trouble ticket team".
>
> In theory folks using the contact form should be
> able to pick "support". But for unclear reasons
> about once per week they end up in the "topic:
> SPF Website" moderation queue. From there I can
> approve (=> mail to SPF Webmasters), do nothing
> (=> mail discarded), discard (ditto), or send a
> mail to me.
I'd assumed that it had a ticket system, similar to the helpers.
Looking at the choice of words, I can understand why anybody who isn't
a native speaker (and many who are) would pick the webmaster option.
Maybe some re-wording would help.
> Today I sent two "off topic: We site" mails to
> me, answered one (it was a German help request),
> and forwarded the other mail to SPF help (here).
>
> Just as an explanation what happened from my POV.
Not a problem, I'd made assumptions about the back end. I'll drop the
OP a line, CCd to this list.
--
Please keep list traffic on the list.
Rob MacGregor
Whoever fights monsters should see to it that in the process he
doesn't become a monster. Friedrich Nietzsche
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