rramsdell at activedg
Jul 5, 2012, 1:12 PM
Post #7 of 7
On 07/03/2012 12:51 PM, Bowie Bailey wrote:
> On 7/3/2012 12:25 PM, Kevin A. McGrail wrote:
>> On 7/3/2012 12:19 PM, Robert Fitzpatrick wrote:
>>> Looking for some advice, hope it's OK to ask here. I have a few
>>> customers over the past several months start getting an unusual amount
>>> of messages being blocked or returned when sending via our SMTP servers.
>>> I have checked that none of our servers are listed on any databases, but
>>> after some querying of the customers involved, I have found that they
>>> all have recently been sending mailing to their customer lists. Even
>>> though all of them assure me that these lists are only of the opt-in
>>> variety, it is the only thing they all have in common and seems to be
>>> the problem.
>>> I have also noticed that every time one of these mailings is sent with
>>> several AOL users, our servers will be temporarily blocked. Are there
>>> some precautions I should take to possible get their mails trusted? Any
>>> other advice?
>> I would likely look at setting up feedback loops for Spam complaints
>> such as:
> I've had this set up for a while. I find the emails they send to be
> almost useless. I don't know if there is any benefit to simply being
> signed up.
> You get emails that basically say, "someone thinks your email is junk,
> but we're not going to tell you who." And they obfuscate the email
> addresses in the attached email. So unless you have something else in
> the email to tell you who the recipient was, you can't even take the
> person off your list.
The always redact the email address so you have to tag a unique ID for
that customer. In addition, once you are on the feedback list, then
apply for the whitelist.