
scheidell at secnap
Nov 10, 2009, 12:29 PM
Post #1 of 18
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[Fwd: Re: Getting off the "Cloudmark" formerly "spamnet" blacklist]
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if I reply to the mailing list and not you directly, you should reply to the mailing list. -------- Original Message -------- Subject: Re: Getting off the "Cloudmark" formerly "spamnet" blacklist Date: Tue, 10 Nov 2009 12:25:20 -0800 From: Ted Mittelstaedt <tedm [at] ipinc> Organization: Internet Partners, Inc. To: Michael Scheidell <scheidell [at] secnap> References: <4AF8B90D.6040208 [at] ipinc> <1257856143.17916.13.camel [at] mcdonalddj-dc> <4AF98170.3080804 [at] ipinc> <4AF986AF.8040108 [at] secnap> Michael Scheidell wrote: > Ted Mittelstaedt wrote: >> >> How can I? From what I know about razor-revoke, it's the recipients >> who are using razor and who get messages that razor tags as spam who >> are the ones that run this. >> >> Their recipients who are saying that their messages are being marked >> spam are comcast e-mail users. We aren't marking them as spam, we >> don't use Razor, and after learning about what's happened to them, >> it's doubtful that we ever will. >> > actually, from the perspective of cloudmark, it did what it was supposed > to do. > it protected the clients who use if from a compromised system. However, it's false-positiving things, thus once the spamming has stopped, it's now malfunctioning. Most people would rather get 10 spams that the spam filter missed than have 1 legitimate mail message marked spam. Granted, this ratio falls off - people are more forgiving of false positives the fewer times that they happen - but nobody wants all of their incoming mail marked spam due to overly aggressive spam filters. Keep in mind here that it isn't the SENDERS who are originating the complaints - it's the RECIPIENTS. The Recipients are seeing all mail from their corespondents at this company being marked spam, and complaining to the senders - the senders (now) are not spamming, so the recipients have, in my opinion, a valid complaint to make against Comcast. It so happens the only recipients complaining that this company is sending spam are the ones on Comcasts server. Nobody else on the Internet, using any OTHER kind of spam filtering service, is seeing their stuff (now) being marked spam. Thus, in stacking Cloudmark up against all of the other blacklists on the Internet, it's clearly a failure. Not because it blocked, but because it didn't STOP blocking, when every other spam filter system on the Internet was smart enough to stop blocking. > getting on a blacklist is easy. anyone's, sorbs, barracuda, DCC, > spamcop, anyones. > > getting off is hard. > Untrue. As I said, the first thing I checked was the public blacklists and none of them had this customer listed. Getting off of these lists is easy - you just stop spamming, and wait 24 hours or so, and your off most of them, and the few your not off you just submit requests to remove and they take you off. > What you need to understand is that its really your clients fault for > not taking care of the security issue BEFORE he had a problem. > > Sorry, but really, its your clients fault, > and the world really needs to > protect itself from botnets. > Michael, friend, you got things very wrong here. If our clients were DELIBERATELY spamming, say they thought they were going to send out a marketing mail or some such, then you would be correct. But they were not. They were simply using the largest software company on Earth's products - Microsoft - like everyone else in the world who has those products do. I have a Mac G4 running OSX sitting on my desk here, next to my Windows box. I also have a FreeBSD system running FreeBSD6 and firefox 3 in the other room. On either of those systems I could have done EXACTLY THE SAME THING that the user at this client who got cracked into did - I could have opened the same e-mails, gone to the same websites, etc. - and I WOULDN'T have been cracked. So, explain again why this was THEIR fault? Don't you think that the botnet writer has just a tiny tiny bit of blame here? What about the software developer being paid more money than God sitting up in a nice comfortable office in Redmond who wrote that piece of shit that our client was using, and included dozens of security holes that are exploited by botnet writers, don't you think that HE has just a tiny tiny bit of culpability? Every other current production operating system on the face of the earth doesn't seem to be regularly hijacked by spammers. So, why are you going to give Microsoft a pass? Why exactly is it that when a user of Microsoft Windows doesn't apply patches that it's their fault when their system is cracked? What exactly do you think a patch IS? If their system had been written properly in the beginning it wouldn't need to be patched. If they weren't logged in as administrator - which is necessary for Windows desktop systems since most Windows software developers are shit-ass lazy bastards who ignore the Microsoft directives about writing usermode programs so they don't have to run as the root, I mean administrative, user to get any functionality out of them - then even if they had been cracked it would only be their profile trashed, and the bot wouldn't go any further. If you write software for Apple and you do it in such a way that your MacOS X software requires root access to run, then if your software gets ANY amount of visibility, you will get a call from Apple politely trying to educate you, and if you ignore this then they get nasty, and if you ignore that, then they publically speak against your software - and then all the Apple users will stop buying your shit, and you will be out of business. What, you think Microsoft has LESS pull than Apple in this area, and couldn't do the same thing? In the last 3-4 years there's been less than 5 root-exploitable holes in Apache - which is arguably the most popular UNIX program ever, and is installed on the most Unix systems in the world - yet Apache isn't even installed on all of them. I can't remember when the last root-exploit came out for a program that is enabled on FreeBSD out of the box - it might have been the Telnet bug so many years ago. Yet, every week there's DOZENS of security patches that MS releases for XP and Vista and soon, Windows 7. So, please save your moralizing. Microsoft is the richest software company in the world, they get PAID REAL MONEY by everyone that uses their crap - yet they can't produce a secure OS to save their lives. By contrast, Debian, Ubuntu, FreeBSD, OpenBSD - all UNPAID, and all ROUTINELY release os's that are not attackable by botnets. And Apple used FreeBSD as it's base for Darwin - and they ALSO have no problems in this regard either. Please, name 5 viruses that routinely attack MacOSX. Our clients retain outside expertise because THEY KNOW THEY ARE BONEHEADS when it comes to software. And, your expecting boneheads to actually see through the ten thousand tons of marketing BULLCRAP that Microsoft's bowl movements dump on the business world every year, claiming their stuff is so great, so secure, so all-fired-wonderful? You say the world really needs to protect itself from botnets? Jesus, I think the world REALLY needs to protect itself from MICROSOFT. They OBVIOUSLY have absolutely NO SENSE WHATSOEVER of responsibility for the piece-o-shit, holey as swiss cheese, crapware that they stick up the collective ass of the world's businesses every year. I can almost excuse the botnet writers - they at least are amoral sociopaths and are doing EXACTLY as I would expect criminals to behave. But, Microsoft couldn't be more two-faced if every one of their employees had eyes, ears, nose and a mouth on the back of their heads. They EVEN HAD a secure security model - remember NT 3.51? You know, the ONLY version of Windows where ring 0 was separated from usermode programs? And they chucked that out with NT4 when they pushed the video system into ring 0 so that crap-ass games could run faster. Who cares that it allowed malware to take over the system. Michael, get some perspective, please. Your blaming the victim. > Eventually (based on how cloudmark updates their system), your clients > ip will be removed from their database. > > MAYBE (like barracuda, sorbs) they might have a way to for an > accelerated removal. > (barracuda, you either pay per domain, or fight your way though to > someone who will do it for you) > spamcop will automatically remove in (7 days?) if no more spam. > DCC is 30 days (if using the DCC reputation filter) > > asking SpamAssassin group how to get off of cloudmark's list will be > useless. > I didn't. I asked: "I have no experience with them and was wondering if anyone has bought their SA plugin and can relate any good or bad experiences they have with them." Ted > Ask cloudmark. > > > > >> Ted > > _________________________________________________________________________ > This email has been scanned and certified safe by SpammerTrap(r). For > Information please see http://www.spammertrap.com > _________________________________________________________________________ -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > *| *SECNAP Network Security Corporation * Certified SNORT Integrator * 2008-9 Hot Company Award Winner, World Executive Alliance * Five-Star Partner Program 2009, VARBusiness * Best Anti-Spam Product 2008, Network Products Guide * King of Spam Filters, SC Magazine 2008 _________________________________________________________________________ This email has been scanned and certified safe by SpammerTrap(r). For Information please see http://www.secnap.com/products/spammertrap/ _________________________________________________________________________
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