dana.hanson at gmail
Oct 30, 2009, 8:15 PM
Post #13 of 19
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one small clarification, which didnt come to me until after I went to
IPchicken. Our ISP is NOT our EmailSP We are using authenticaion on port 25.
Tried 587, not configured on ESP side.
John Hardin wrote:
>
> On Fri, 30 Oct 2009, djjmj wrote:
>
>> John Hardin wrote:
>>>
>> Dana may not have that information - saying "which our ISP uses" suggests
>>> SA is not under their control.
>>
>> Correct SA is not under our control, just trying to find an answer to our
>> problem.
>
>>> Dana:
>>>
>>> Does your ISP bounce the messages back to you?
>>
>> No we don't get the bounced message returned, no notification until
>> receiving user expecting something calls complaining.
>
> Okay. At least they aren't causing backscatter.
>
>>> You really should be discussing this with your ISP's support desk or
>>> postmaster. There's little we can do without data that you're likely
>>> unable to provide. If your ISP has problems correcting the problem,
>>> then they can ask here for help and provide the technical details
>>> needed to troubleshoot the problem.
>>
>> We have been discussing with them since Sept 17th with no fixes yet.
>> Once they found out Windows Mail Client didn't have an issue they have
>> been unwilling to help. "Not a server side problem, your clients are the
>> problem"
>
> Bummer. Will they even go look in the logs and see _why_ the messages are
> being discarded?
>
>>> Something you could do is go to one of the various DNSBL websites and
>>> check whether your internet gateway's public IP address is listed. Your
>>> ISP may be doing something as simple as treating you as J. Random User
>>> From The Internet rather than as one of their customers.
>>
>> I requested this information from the ISP last week. There response was
>> "our or your" domain are not black listed. Maybe I'm misunderstanding
>> your ?
>
> Expanded format:
>
> Your connection to the Internet has an IP address.
>
> When your ISP receives email from you, it comes from that IP address.
>
> They _should_ have their mail system configured to say "that IP address is
> our client, accept mail from it always".
>
> They might not be doing that properly, in which case your IP address might
> then be compared to DNS blacklists, and if it appears on one, be rejected.
>
> But without knowing _why_ the ISP is rejecting your mail, that's just a
> WAG.
>
> Here's another question: are you using authenticated SMTP? There are
> certain types of problems that will avoid. You might want to try using
> authenticated SMTP. This might help getting that set up:
>
> http://www.barnard.columbia.edu/at/email/outlook-smtp.htm
>
>>>>> --- Original message ---
>>>>>
>>>>> Outlook 2007 for most of the clients under our domain are now having
>>>>> outgoing emails blocked by Spam Assassin, which our ISP uses. This
>>>>> started in late September (Outlook/MS update??). Simple Text emails
>>>>> with "hello" or "test" get scored over 30. If I switch the users
>>>>> over to "windows mail" vs. "Outlook" We have no problems but this is
>>>>> unacceptable, outlook is our standard. So the question is what is
>>>>> Outlook 2007 doing to the outbound mail to cause it to be scored so
>>>>> high with Spam Assassin. We are ready to move our mail accounts to a
>>>>> different ISP!@!@ Any help is appreciated.
>
> --
> John Hardin KA7OHZ http://www.impsec.org/~jhardin/
> jhardin [at] impsec FALaholic #11174 pgpk -a jhardin [at] impsec
> key: 0xB8732E79 -- 2D8C 34F4 6411 F507 136C AF76 D822 E6E6 B873 2E79
> -----------------------------------------------------------------------
> ...the Fates notice those who buy chainsaws...
> -- www.darwinawards.com
> -----------------------------------------------------------------------
> Tomorrow: Halloween
>
>
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