Mailing List Archive: SpamAssassin: users

emails lost

Index | Next | Previous | View Threaded

khaled.jamil at gmail

Oct 29, 2009, 7:04 AM

Post #1 of 3 (391 views)
Permalink

emails lost

Hi all,

i am recently added saupdates.openprotect.com channel to my server but after
that i am receiving complains from one customer that he received emails like
123456 [at] domain as ifax , the digits are the fax number, but after the
message enter the mail queue it disappeared, here are the logs

Oct 29 15:16:33 mailgate2 sm-mta-in[71830]: n9TDGSfw071830: from=<
2952705 [at] interfax>, size=62933, class=0, nrcpts=1, msgid=<
710b2e5709bc4407a484327d0fd2431a [at] interfax>, proto=ESMTP, daemon=IPv4,
relay=mxil.interfax.net [82.80.216.66] (may be forged)
Oct 29 15:16:33 mailgate2 sm-mta-in[71830]: n9TDGSfw071830: to=<
munib [at] palnet>, delay=00:00:01, mailer=smtp, pri=92933, stat=queued

but the the sender is local [at] interfax it work fine and go to the customer
mail box

i think that spamassassin delete the message and think it is high spam
score

how can i debug and troubleshoot this case

thanks

raymond at prolocation

Oct 29, 2009, 7:13 AM

Post #2 of 3 (355 views)
Permalink

Re: emails lost [In reply to]

Hi!

Spamassassin doesnt delete mail. This is most likely a issue with the
tools you use around it? MailScanner?

Bye,
Raymond.

On Thu, 29 Oct 2009, Khaled Hussein wrote:

> Hi all,
> i am recently added saupdates.openprotect.com channel to my server but after that i am receiving complains from one customer that he received emails like 123456 [at] domain
> as ifax , the digits are the fax number, but after the message enter the mail queue it disappeared, here are the logs
>
> Oct 29 15:16:33 mailgate2 sm-mta-in[71830]: n9TDGSfw071830: from=<2952705 [at] interfax>, size=62933, class=0, nrcpts=1,
> msgid=<710b2e5709bc4407a484327d0fd2431a [at] interfax>, proto=ESMTP, daemon=IPv4, relay=mxil.interfax.net [82.80.216.66] (may be forged)
> Oct 29 15:16:33 mailgate2 sm-mta-in[71830]: n9TDGSfw071830: to=<munib [at] palnet>, delay=00:00:01, mailer=smtp, pri=92933, stat=queued
>
>
> but the the sender is local [at] interfax it work fine and go to the customer mail box
>
> i think that spamassassin delete the message and think it is high spam score
>
> how can i debug and troubleshoot this case
>
> thanks
>
>

terry at cnysupport

Oct 29, 2009, 11:55 AM

Post #3 of 3 (360 views)
Permalink

Re: emails lost [In reply to]

Khaled Hussein wrote:
> Hi all,
>
> i am recently added saupdates.openprotect.com
> <http://saupdates.openprotect.com> channel to my server but after that
> i am receiving complains from one customer that he received emails
> like 123456 [at] domain <mailto:123456 [at] domain> as ifax ,
> the digits are the fax number, but after the message enter the mail
> queue it disappeared, here are the logs
>
> Oct 29 15:16:33 mailgate2 sm-mta-in[71830]: n9TDGSfw071830:
> from=<2952705 [at] interfax <mailto:2952705 [at] interfax>>, size=62933,
> class=0, nrcpts=1,
> msgid=<710b2e5709bc4407a484327d0fd2431a [at] interfax
> <mailto:710b2e5709bc4407a484327d0fd2431a [at] interfax>>, proto=ESMTP,
> daemon=IPv4, relay=mxil.interfax.net <http://mxil.interfax.net>
> [82.80.216.66] (may be forged)
> Oct 29 15:16:33 mailgate2 sm-mta-in[71830]: n9TDGSfw071830:
> to=<munib [at] palnet <mailto:munib [at] palnet>>, delay=00:00:01,
> mailer=smtp, pri=92933, stat=queued
If mailgate2 sm-mta-in is your server and the last log entry for that
message id is listed above, nothing has deleted it. It's in a queue on
mailgate2 sm-mta-in.

I don't know what software mailgate2 sm-mta-in is running, but whatever
it is still has the message.

In any case, Spamassassin doesn't delete anything, it only analyzes content.

Terry

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads