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Problems with RT::BugTracker::Public

 

 

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sven.sternberger at desy

Nov 26, 2009, 2:15 AM

Post #1 of 3 (687 views)
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Problems with RT::BugTracker::Public

Hello!

I today installed RT::BugTracker::Public on my
RT3.8.6 machine on Linux (Ubuntu 8.10)
The rt3.8.6 comes from the bp tarball.

After installing the module I get

"Can't use an undefined value as a HASH reference
at /opt/rt3/share/html/Elements/Header line 144."

in the RT_SiteConfig I have:
Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
/+Public/|
/+REST/\d+\.\d+/NoAuth/)!x );

Set($WebPublicUser, 'public');

best regards!

sven

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ruslan.zakirov at gmail

Nov 26, 2009, 8:23 AM

Post #2 of 3 (632 views)
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Re: Problems with RT::BugTracker::Public [In reply to]

Hello Sven,

This extension is part of rt.cpan.org with RT-BugTracker and other
things. It runs on RT 3.6 at this moment, but at this moment I port
things over 3.8.

However, it's kinda specific extension and I'm not sure that it will
be suitable for you.

What exactly are you trying to do?

On Thu, Nov 26, 2009 at 1:15 PM, Sven Sternberger
<sven.sternberger [at] desy> wrote:
> Hello!
>
> I today installed RT::BugTracker::Public on my
> RT3.8.6 machine on Linux (Ubuntu 8.10)
> The rt3.8.6 comes from the bp tarball.
>
> After installing the module I get
>
> "Can't use an undefined value as a HASH reference
> at /opt/rt3/share/html/Elements/Header line 144."
>
> in the RT_SiteConfig I have:
> Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
>                            /+Public/|
>                            /+REST/\d+\.\d+/NoAuth/)!x );
>
> Set($WebPublicUser, 'public');
>
> best regards!
>
> sven
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



--
Best regards, Ruslan.
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sven.sternberger at desy

Nov 27, 2009, 4:20 AM

Post #3 of 3 (624 views)
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Re: Problems with RT::BugTracker::Public [In reply to]

Hello Ruslan!


On Thu, 2009-11-26 at 19:23 +0300, Ruslan Zakirov wrote:
> This extension is part of rt.cpan.org with RT-BugTracker and other
> things. It runs on RT 3.6 at this moment, but at this moment I port
> things over 3.8.

ok

> However, it's kinda specific extension and I'm not sure that it will
> be suitable for you.
>
> What exactly are you trying to do?

I run a dedicated RT for a software developer group at DESY,
they want to give anonymous users the right to see tickets
with correspondence, status ...
So I thought the public interface from RT-BugTracker-Public
sounds promissing.

best regards!

sven

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