pjaramillo at kcp
Nov 25, 2009, 12:25 PM
Post #3 of 3
(489 views)
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Re: Prevent Subject Lines Starting with RE: or Re: from creating tickets
[In reply to]
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Thanks. After some googling, I implemented the following in my sendmail.cf
to silently discard the subject lines of my choice with out sending an
annoying reply message
LOCAL_RULESETS
F{FullSubjects} -o /etc/mail/subjects_full
F{PartSubjects} -o /etc/mail/subjects_part
HSubject: $>CheckSubject
SCheckSubject
R$={FullSubjects}$* $: REJECTSUBJECT
R$* $={PartSubjects} $* $: REJECTSUBJECT
R$* REJECTSUBJECT $* $#discard $: discard
Thanks,
Paul J
From:
Jesse Vincent <jesse [at] bestpractical>
To:
pjaramillo [at] kcp
Cc:
rt-users [at] lists
Date:
11/25/2009 10:26 AM
Subject:
Re: [rt-users] Prevent Subject Lines Starting with RE: or Re: from
creating tickets
On Wed 25.Nov'09 at 9:42:52 -0600, pjaramillo [at] kcp wrote:
> I won't to stop any emails with the Subject line of RE: <whatever> or
Re:
> <whatever> from creating tickets?
> Is this something that can be done with sendmail or rtmailgate, while
> still retaining the ability for users to create tickets via email?
I'd probably just use procmail for that myself.
>
> Thanks,
> Paul J
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