jrummel at imapp
Dec 2, 2009, 3:25 PM
Post #6 of 9
(705 views)
Permalink
|
|
Re: Auto-creating a 'dependant' ticket On Transaction
[In reply to]
|
|
Thank you all so much! This is definitely getting me closer to what I want.
Is there any way you could help dumb-it-down a little more for my benefit
please? And to clarify a little, I don't want this to happen On Create,
only when my CF "Progress" is changed to "Send" in a ticket that already
exists. Is the following correct (or close)? If not, could you please make
corrections?:
CONDITION: User Defined
ACTION: User Defined
TEMPLATE: Global Template: Blank
STAGE: TransactionCreate
CUSTOM CONDITION:
if ($self->TicketObj->FirstCustomFieldValue('Progress') eq 'Send') {
return 1;
}
return 0;
CUSTOM ACTION PREPARATION CODE:
return 1;
CUSTOM ACTION CLEANUP CODE: (this is where I think I'm messing up)
my $trans = $self->TransactionObj;
my $tkt = $self->TicketObj;
my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
$new_tkt->Create(
Queue => "Data Analysis",
Subject => $tkt->Subject,
Status => 'new',
Requestor => $requestors,
DependedOnBy => $tkt->Id)
return 1;
I know that the Custom Condition works, but the Action doesn't seem to be
working. Any help would greatly be appreciated. Thanks again!
Brumm,
Torsten / Kuehne + Nagel / Ham MI-ID wrote:
>
> Sorry, didn't read all,
>
> 1. Condition: CustomCondition:
>
> if ( ($self->TransactionObj->Type eq "CustomField" ||
> $self->TransactionObj->Type eq "Create" ) &&
> ($self->TicketObj->FirstCustomFieldValue('YourCustomFieldName') ||
> $self->TicketObj->FirstCustomFieldValue('YourCustomFieldName')) ) {
> return 1;
> }
> return 0;
>
> Action: Userdefine:
>
> Here the part of Gabriele but with the content check:
>
> return(0) unless ($self->TicketObj->Type eq 'ticket');
> if ($self->TicketObj->FirstCustomFieldValue('YourCustomFieldName') =~
> /Whatyouarelookingfor/i) {
>
> my $trans = $self->TransactionObj;
> my $tkt = $self->TicketObj;
>
> my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
> my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
> $new_tkt->Create(
> Queue => "your-queue-name-goes-here",
> Subject => $tkt->Subject,
> Status => 'new',
> Requestor => $requestors,
> DependedOnBy => $tkt->Id)
>
> return 1;
> }
> return 0;
>
>
> Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann
> (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang,
> Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens
> Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
> USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel
> A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat:
> Klaus-Michael Kuehne
>
>
>
> -----Urspruengliche Nachricht-----
> Von: rt-users-bounces [at] lists
> [mailto:rt-users-bounces [at] lists] Im Auftrag von Franzini,
> Gabriele [Nervianoms]
> Gesendet: Mittwoch, 25. November 2009 12:25
> An: jrummel [at] imapp
> Cc: rt-users [at] lists
> Betreff: Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction
>
> Hello jrummel,
> From novice to novice, try a Scrip with something like:
>
> 1) Condition: as in OnCustomFieldValueChange (see wiki);
> 2) Action: User-defined, based upon DivideTicketIntoSubtasks (see
> wiki):
>
> my $trans = $self->TransactionObj;
> my $tkt = $self->TicketObj;
>
> my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
> my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
> $new_tkt->Create(
> Queue => "your-queue-name-goes-here",
> Subject => $tkt->Subject,
> Status => 'new',
> Requestor => $requestors,
> DependedOnBy => $tkt->Id)
>
> return 1;
>
> HTH,
> Gabriele Franzini
> ICT Applications Manager
> Nerviano Medical Sciences SRL
> PO Box 11 - Viale Pasteur 10
> 20014 Nerviano Italy
> tel +39 0331581477
> fax +39 0331581456
>
>>
>>Date: Tue, 24 Nov 2009 15:19:41 -0800 (PST)
>>From: jrummel <jrummel [at] imapp>
>>Subject: [rt-users] Auto-creating a 'dependant' ticket On Transaction
>>To: rt-users [at] lists
>>Message-ID: <26505061.post [at] talk>
>>Content-Type: text/plain; charset=us-ascii
>>
>>Hi All,
>>
>>I'm definitely an RT novice, and could use some assistance. I have a
> ticket
>>Custom Field ("Progress"). It is a Select One Value field. When
> someone
>>selects the value "Sent", I want a new ticket created that is 'depended
> on
>>by' the original ticket. Can anyone help me with this please? I'm
> desperate!
>>
>>Thanks!
>>
>>P.S. If the new ticket could automatically have an owner assigned upon
> creation
>> as well, that would be ideal. But the above request is definitely
> priority.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com Commercial support:
> sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
--
View this message in context: http://old.nabble.com/Auto-creating-a-%27dependant%27-ticket-On-Transaction-tp26505061p26618452.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
|
