kfcrocker at lbl
Nov 23, 2009, 11:02 AM
Post #3 of 3
(424 views)
Permalink
|
Tony,
We have a Custom Field called "Need-By Date" that we have the customer
fill out and we use that to set the "Due Date" of the ticket when they
create a ticket. It overrides the default due date timing set up for the
queue. This is the code we use:
#
# set new values for Due Date from CF Need-by-Date
#
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue('Need-By Date');
# split up the date parts into a temporary array
my @parts = split(/[\/-]/, $cf_date);
# put date parts back together
my $new_date = sprintf("%d-%d-%d", $parts[2], $parts[0], $parts[1]);
# format new date based on RT
my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>'unknown', Value=>$new_date);
$ticket->SetDue($duedate->ISO);
return 1;
This works every time for us. Hope it helps.
Kenn
LBNL
On 11/23/2009 2:20 AM, TONY JOHN - ERS, HCL Tech wrote:
>
> Hi,
>
>
>
> Please find below the Custom action clean up code for Seting DueDate
> based on a condition:
>
>
>
> use strict;
>
> use warnings;
>
> my $date1=$self->TicketObj->FirstCustomFieldValue('CI Valid Till');
>
> my $date2=$self->TicketObj->FirstCustomFieldValue('Date In Gabriel');
>
> my($mm1,$dd1,$yyyy1) = split /\//, $date1;
>
> my($mm2,$dd2,$yyyy2) = split /\//, $date2;
>
> my $duedate = $yyyy1."-".$mm1."-".$dd1." 00:00:00";
>
> $self->TicketObj->SetDue( $duedate->ISO);
>
> return 1;
>
>
>
>
>
> Why is that the SetDue isnt working? Any help?
>
>
>
> Regards,
>
> Tony John
>
> DISCLAIMER:
> -----------------------------------------------------------------------------------------------------------------------
>
> The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
> this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
> received this email in error please delete it and notify the sender immediately. Before opening any mail and
> attachments please check them for viruses and defect.
>
> -----------------------------------------------------------------------------------------------------------------------
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
|
