torsten.brumm at Kuehne-Nagel
Nov 17, 2009, 7:47 AM
Post #5 of 5
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Re: How to get TicketObj from a Ticket ID
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Finally i got the error. outsite the while loop the $orig variable does not exsist.
Thanks to all for the help.
Torsten
-----Ursprüngliche Nachricht-----
Von: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID
Gesendet: Dienstag, 17. November 2009 16:12
An: Matt Zagrabelny; rt-users [at] lists; smithj4 [at] bnl
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID
Hi Matt & Jason,
thanks for your support, but i cant get this running. I have tried both methods and both wont work.
Here my Action Code:
my $DepOnBy = $self->TicketObj->DependedOnBy; while( my $dep = $DepOnBy->Next ) {
next unless( $dep->BaseURI->IsLocal );
my $orig = $dep->BaseObj->Id;
my $depon = $dep->TargetObj->Id;
$RT::Logger->debug("ORIG: $orig DEPON: $depon"); }
my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser); $OriginalTicketObj->Load($orig);
$RT::Logger->debug("TBRUMM-LWIS-TST: CustomActionCleanCode - Ende"); return 1;
---
This is the version like explained from Jason and it is not working.
And the same problem if i replace:
my $OriginalTicketObj = RT::Ticket->new($RT::SystemUser); $OriginalTicketObj->Load($orig);
with
my $OriginalTicketObj = LoadTicket($orig);
I have now idea anymore whats going wrong at the moment.
Thanks
Torsten
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-----Urspruengliche Nachricht-----
Von: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] Im Auftrag von Matt Zagrabelny
Gesendet: Dienstag, 17. November 2009 15:38
An: rt-users [at] lists
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID
On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> Hi,
> i'm now searching since some hours how to get the TicketObj from a given Ticket ID.
>
> Normally from within a scrip i go this way: $self->TicketObj and i can
> work with all the Information (like $self->TicketObj->Status etc)
>
> Now i have only i Ticket ID stored in a variable and i'm searching a way to get back my TicketObj.
my $TicketObj = LoadTicket($id);
--
Matt Zagrabelny - mzagrabe [at] d - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2
He is not a fool who gives up what he cannot keep to gain what he cannot lose.
-Jim Elliot
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_______________________________________________
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Community help: http://wiki.bestpractical.com Commercial support: sales [at] bestpractical
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
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Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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