stuart.browne at ausregistry
Nov 15, 2009, 3:51 PM
Post #1 of 2
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'bin/rt' CLI, creating ticket with Owner
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Hi,
I'm trying to get the CLI 'rt' tool to create a ticket with a specified owner.
I'm trying:
/opt/rt3/bin/rt create -t ticket set status=new owner="stuart.browne [at] ausregistry" subject="`date +'General Tasks %Y%m - %W'`" queue="au Maintenance" text="Auto-created weekly general tasks ticket." priority=1
Sadly, this is setting everything else other than the owner perfectly correctly.
I've tried setting the RTUSER with SuperUser as a last-effort, to no avail.
Is there any way (short of writing the create routine myself using the API) to set the owner at ticket creation time?
RHEL5.4
RT3.8.1
Stuart J. Browne
Unix/Network Administrator
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne. Victoria. Australia. 3004.
Ph: +61 3 9866 3710
Fax: +61 3 9866 1970
Email: stuart.browne [at] ausregistry
Web: www.ausregistry.com.au
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