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mandatory custom field

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a.piaser at oieau

Nov 13, 2009, 7:40 AM

Post #1 of 3 (470 views)
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mandatory custom field

Hello

I have some custom fields (mandatory and optional).
I would differentiate between mandatory and optional fields. I would add
a mark or something else near mandatory fields.
Is it possible ?

Thanks,

--
Alex

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jpierce at cambridgeenergyalliance

Nov 13, 2009, 8:12 AM

Post #2 of 3 (470 views)
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Re: mandatory custom field [In reply to]

> I have some custom fields (mandatory and optional).
> I would differentiate between mandatory and optional fields. I would add
> a mark or something else near mandatory fields.
> Is it possible ?
Doesn't the system already do this in the italics below the field
name? If not, make a local version of Ticket/Elements/EditCustomFields
and add your note inside the <i> of <td class="cflabel">

--
Cambridge Energy Alliance: Save money. Save the planet.
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kfcrocker at lbl

Nov 13, 2009, 8:23 AM

Post #3 of 3 (453 views)
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Re: mandatory custom field [In reply to]

Alexandre,

Your question is odd. Are you saying you HAVE the CF's or WANT to have
some CF's?
Also, if a CF is defined as "Mandatory", that is indicated when
creating/updating a ticket. This is explained in the RT Essentials book.

Kenn
LBNL

On 11/13/2009 7:40 AM, Alexandre PIASER wrote:
> Hello
>
> I have some custom fields (mandatory and optional).
> I would differentiate between mandatory and optional fields. I would add
> a mark or something else near mandatory fields.
> Is it possible ?
>
> Thanks,
>
>
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Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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