torsten.brumm at googlemail
Nov 13, 2009, 4:53 AM
Post #2 of 2
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Re: FW: Creation of Child Tickets using templates :Error
[In reply to]
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Have a closer look onto your template:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - Child
Status:new Parents:TOP
Type:ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
You open the content part and inside this you post the queue where the
ticket should be created, this can be a possible error. try this:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content: This is a child ticket
ENDOFCONTENT
2009/11/13 Baskaraganesan Natarajan <banatara [at] hcl>
> Folks,
>
> I am running RT 3 in Fedora 10.
>
> I'm trying to create Child Tickets based on some conditions using
> Templates but it fails to create child tickets. Please find below, the
> details regarding the child ticket creation error:-
>
> Scrip
> ___________________________________________________________________________
> Description:
> Condition: On Create
> Action: Create Tickets
> Template: child
> Stage: TransactionCreate
>
> ____________________________________________________________________________
>
>
> Template:
> ===Create-Ticket: Child
>
> Subject: {$Tickets{'TOP'}->Subject} - Child
> Status:new Parents:TOP
> Type:ticket
> Refers-To: {$Tickets{'TOP'}->Id()}
> Content: This is a child ticket
> Queue: 20
>
> ENDOFCONTENT
>
> ____________________________________________________________________________
> Error description: Log file
>
> [Thu Nov 12 12:04:27 2009] [debug]: Committing scrip #113 on txn #27712 of
> ticket #1657 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Scrips_Overlay.pm:190)
> [Thu Nov 12 12:04:27 2009] [debug]: In CreateByTemplate
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)
> [Thu Nov 12 12:04:27 2009] [debug]: Workflow: processing create-Child of
> RT::Ticket=HASH(0xbc63ed94)
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)
> [Thu Nov 12 12:04:27 2009] [debug]: Workflow: evaluating
> Subject: {$Tickets{'TOP'}->Subject} - Child
> Status:new
> Parents:TOP
> Type:ticket
> Refers-To: {$Tickets{'TOP'}->Id()}
> Content: This is a child ticket
> Queue: 20
> ENDOFCONTENT
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)
> [Thu Nov 12 12:04:27 2009] [debug]: Workflow: yielding Subject: - Child
> Status:new
> Parents:TOP
> Type:ticket
> Refers-To: 1657
> Content: This is a child ticket
> Queue: 20
> ENDOFCONTENT
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)
> [Thu Nov 12 12:04:27 2009] [debug]: not a recognised queue object.
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:279)
> [Thu Nov 12 12:04:27 2009] [debug]: RT::Ticket=HASH(0xbc726d34) No queue
> given for ticket creation.
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:284)
> [Thu Nov 12 12:04:27 2009] [error]: Couldn't create related ticket
> create-Child for 1657 Could not create ticket. Queue not set
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:391)
> [Thu Nov 12 12:04:27 2009] [warning]: Use of uninitialized value in
> concatenation (.) or string at
> /usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm line 1188.
> (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:1188)
>
>
> ____________________________________________________________________________________________
>
> I tried using both Queue name and id ,it resulted in the same error. Any
> help???
>
> Thanks,
>
>
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--
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Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
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